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  • Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

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  • Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

    Your roleAs a Business Client Services Manager at 360T, you will be part of a global team providing excellent client services to our 360T clients. Your responsibilities will include providing excellent service for new and existing customers, smoothly managing, solving, and completing all incoming requests from clients, ensuring a seamless onboarding for new...

Client Services Manager for Business Solutions

vor 3 Monaten


Frankfurt am Main, Hessen, Deutschland 360T Vollzeit

Your Responsibilities

We are seeking a dedicated (Junior) Business Client Services Manager to enhance our Business Client Advisory Services team. This team is committed to delivering exceptional client experiences by providing valuable business assistance to both external and internal stakeholders, thus contributing to the overall success of the organization. You will engage with a diverse range of tasks in a dynamic and expanding environment. At 360T, continuous learning and development are paramount. You will have the chance to expand your skill set within an innovative fintech company and benefit from personalized training from our experienced team members. Deliver outstanding service to both existing and prospective clients Address, resolve, and escalate all incoming client inquiries Facilitate a seamless onboarding process for new clients Cultivate and sustain relationships with key client representatives Provide system training for client users Document, analyze, and enhance existing workflows and processes Take charge of various projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) Engage in quality assurance testing for the complete range of products and features on our platform Offer guidance and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.) Maintain and disseminate current knowledge about company products and services

Your Profile

Deliver outstanding service to both existing and prospective clients Address, resolve, and escalate all incoming client inquiries Facilitate a seamless onboarding process for new clients Cultivate and sustain relationships with key client representatives Provide system training for client users Document, analyze, and enhance existing workflows and processes Take charge of various projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows) Engage in quality assurance testing for the complete range of products and features on our platform Offer guidance and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.) Maintain and disseminate current knowledge about company products and services

Our Offer

Competitive Salary Quarterly bonus scheme Flexible home office options 360T Academy for ongoing professional development & training Diverse career advancement opportunities Regular social events & company gatherings