Client Service Specialist
vor 4 Wochen
Are you seeking a rewarding role in the IT industry with an emphasis on client support? At Hannoversche Informationstechnologien AöR, we are looking for a Mitarbeiter Client Service with a specialization in Ticketsystem. Become a key player in a vibrant team that is driving digital innovation in public administration.
Key Responsibilities:
- Independently manage and enhance the ticketing system
- Investigate and resolve intricate issues concerning workflows and performance metrics
- Oversee system configurations and process settings
- Generate reports and metrics to facilitate service management
- Conduct technical evaluations of software and develop self-service tools
- Engage actively in various projects
Qualifications:
- Degree in IT or a related field
- Proven experience with ticketing software and technical/customer support
- Familiarity with databases, particularly SQL
- Comprehension of IT infrastructure
- Proficiency in German
We offer: An unlimited contract, a competitive salary, 30 vacation days, flexible working conditions, ergonomic workspaces, a range of benefits, and opportunities for professional growth.
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