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Service Operations Coordinator
vor 3 Monaten
Service Management Clerk (m/f/d)
Company Overview
SIX Payment Services is a leader in the payments technology sector, dedicated to transforming how transactions are conducted globally. Our innovative solutions empower businesses of all sizes, from local establishments to multinational corporations, ensuring seamless payment experiences.
Role Overview
As a Service Management Clerk, you will play a crucial role in our remote service management team, addressing key challenges in the payment landscape. Your expertise will contribute to the development of effective software solutions that support a cashless society.
Key Responsibilities
- Engage with customers remotely, adhering to agreed service level agreements (SLAs).
- Conduct initial assessments and troubleshooting of fundamental issues related to our eHealth services.
- Implement corrective measures within established guidelines to resolve identified problems.
- Collaborate with colleagues for more complex issues, creating detailed support tickets as necessary.
- Develop and update knowledge documentation based on your work experiences.
Candidate Profile
We seek individuals who can independently manage and resolve customer inquiries effectively. Ideal candidates will:
- Demonstrate persistence in problem-solving and seek assistance when needed.
- Share knowledge and document solutions for the benefit of the team.
- Exhibit fluency in German for effective communication with our customer base.
- Possess strong English language skills for collaboration within our international team.
- Be sociable and enjoy engaging with both customers and colleagues.
- Have foundational knowledge of system architectures and Linux operations, with potential experience in software development.
Benefits
Joining SIX Payment Services offers a competitive benefits package and the opportunity to be part of a dynamic organization at the forefront of payment technology.
Our Vision
We are committed to exploring new horizons in payment technology, seeking innovative thinkers with a passion for growth and learning. Here, you will collaborate with talented professionals globally, tackle unique challenges, and make a meaningful impact in the industry.
