Guest Services Coordinator

vor 1 Woche

Darmstadt, Hessen, Deutschland tristar GmbH Vollzeit

About the Role:

We are seeking a highly motivated and organized Front Office Agent to join our team at tristar GmbH. As a Front Office Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay is comfortable and enjoyable.
  • Process guest arrivals and departures, handling check-in and check-out procedures efficiently.
  • Manage reservations, including responding to inquiries and making adjustments as needed.
  • Oversee the front office operations, ensuring all administrative tasks are completed accurately and on time.
  • Contribute to a positive and efficient operational environment, fostering effective communication between departments.

Requirements:

  • A degree in Hospitality or a related field.
  • Previous experience in a similar role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work independently and as part of a team, with a high level of responsibility and accountability.
  • Proficiency in Opera hotel software, or willingness to learn.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary, with regular increases and bonuses.
  • A comprehensive benefits package, including health insurance and retirement plans.
  • A generous paid time off policy, with opportunities for additional leave.
  • A fun and inclusive company culture, with regular team-building activities and social events.

About Us:

tristar GmbH is a leading provider of hospitality services, committed to delivering exceptional guest experiences and fostering a positive work environment. We value diversity, inclusivity, and respect, and welcome applications from candidates of all backgrounds and identities.

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