Quality Assurance Manager (m/w/d) Customer Relations

Company: ZIEHL-ABEGG SE

Location: Künzelsau

Department: Professional Quality Management

Key Responsibilities

• Assessing and managing complaint cases in collaboration with various departments
• Leading 8D problem-solving initiatives
• Overseeing escalations and quality challenges throughout the supply chain
• Managing administrative duties related to service processes
• Providing customer support and guidance to subsidiaries

Qualifications

• Expertise in 8D methodology
• Completed technical training, ideally with further qualifications as a technician or master
• Background in quality management
• Ability to work independently, responsibly, and with a solution-focused mindset
• Excellent communication skills and ability to persuade
• Proficient in English

Benefits

• Engaging and challenging projects within a forward-thinking high-tech company
• Stable employment in a reputable family-owned business with a rich history
• Supportive and friendly workplace culture
• Modern work environment with options for remote work
• Tailored training programs and professional development opportunities
• Comprehensive social benefits, including employee discounts and wellness initiatives
• Competitive compensation package featuring holiday bonuses and profit-sharing opportunities