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Customer Service Representative

vor 2 Monaten


Munich, Bayern, Deutschland Piper Maddox Vollzeit

Role Overview:

The Customer Service Specialist will be the primary contact for clients, assisting with software-related inquiries and ensuring high levels of customer satisfaction. This role involves helping customers effectively use our clients energy management tools.

Key Responsibilities:

  • Provide support to clients via various channels.
  • Assist clients with troubleshooting and guide them through technical issues.
  • Support client onboarding and training processes.
  • Maintain accurate client records.
  • Collaborate with internal teams to enhance the customer experience.

Qualifications:

  • 1+ years of customer service experience, ideally in a technical setting.
  • Strong communication skills in German and English.
  • Basic understanding of software applications.
  • Problem-solving mindset with a customer-focused approach.