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Senior Commercial Customer Administration Specialist

vor 2 Monaten


Bad Homburg vor der Höhe, Hessen, Deutschland FRESENIUS_KABI Vollzeit
About the Role

We are seeking a highly skilled and experienced Senior Commercial Customer Administration Specialist to join our team at FRESENIUS KABI. As a key member of our organization, you will be responsible for leading and coordinating various administrative tasks related to customer management, commercial operations, and internal processes.

Key Responsibilities
  • Team Leadership: Lead team meetings and independently coordinate and discuss higher-level topics within the team and with interfaces such as Sales, Pricing, Controlling, Marketing, Logistics, and IT.
  • Offer Processing: Coordinate the offer processing process Vistex within the team and with Pricing, and independently review and approve documents.
  • Compliance and Risk Management: Review and approve customer requests, invoice corrections, and return processing in accordance with approval guidelines and SOPs.
  • Customer Communication: Independently coordinate and process internal and external customer and sales correspondence (such as contact reports, technical inquiries, and complaints) in collaboration with the relevant departments.
  • Interface Management: Provide interface functions for internal and external inquiries.
  • Debt Management: Coordinate debt management in collaboration with Finance and within the team.
  • Internal Controls: Conduct and archive defined reviews in the area of Risk Management & Internal Controls.
  • Award Management: Coordinate award management.
  • Training and Development: Train apprentices in accordance with the Trainer Qualification Ordinance.
Requirements
  • Education: Completed studies or training in Marketing, Business Administration, or a comparable field.
  • Experience: Several years of experience in sales or aftersales.
  • Technical Skills: At least 10 years of experience working with SAP R/3 SD Module and SAP Data Management.
  • Soft Skills: Analytical thinking, organizational talent, team skills, and communication skills.
  • Language Skills: Fluent German language skills in writing and speaking, and very good English language skills.
  • Software Skills: Proficient in using all common software solutions.