Technical Support Specialist

vor 4 Wochen

Deutschland Allied Worldwide Vollzeit
Job Title: Technical Support Specialist

We are seeking a highly organized and adaptable Technical Support Specialist to join our team at Allied Worldwide. As a Technical Support Specialist, you will be responsible for providing 2nd Line onsite desktop and application support services to end users.

Key Responsibilities:
  • Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction while achieving contractual SLAs.
  • Provide technical expertise and assistance on project assignments.
Requirements:
  • Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool.
  • Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10.
  • Excellent support experience with mobile devices, e.g., tablets and smartphones running iOS and Android OS.
  • Strong background in supporting the latest Microsoft Office suite on Windows and Mac platforms with recent support.
  • Enterprise-level support of Active Directory and Exchange for troubleshooting, configuration, and administration activities.
  • Previous experience in the creation of technical support documentation.
  • Enterprise support of Microsoft Office 365, desktop, and Admin.
  • Exposure to Infrastructure technologies – Server, Networks, etc.
  • Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP, or MCSE qualified) and related Office applications.
  • Basic experience of Support/administration of Windows servers.
  • Installation, configuration, and troubleshooting of hardware and software.

We are looking for a candidate with a minimum of 3-5 years' experience in 1st and 2nd level Support, at least 3+ years at level 2. If you are a motivated and organized individual with excellent technical skills, we encourage you to apply for this exciting opportunity.

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