Technical Support Specialist

vor 4 Wochen

Deutschland HCLTech Germany Vollzeit
Job Title: Desktop Support Specialist

We are HCLTech, a leading technology company with a global presence. Our team is dedicated to providing exceptional support to our clients.

Key Responsibilities:

  • Provide first-level support for Microsoft Intune and Windows Autopilot-related issues
  • Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance
  • Collaborate with other IT support teams to escalate and resolve more complex issues
  • Maintain accurate records of support activities and resolutions in ServiceNow

Requirements:

  • Fluent German skills, both spoken and written
  • Working knowledge in registering a device, compliance remediation, reporting, delivery optimization, Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management

About Us:

HCLTech is a global technology company with a strong presence in Germany. We are committed to delivering exceptional support to our clients and are looking for talented individuals to join our team.

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