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Product Allocation Specialist

vor 3 Monaten


Garching bei München, Bayern, Deutschland Arc'teryx Vollzeit
Your Role at Arc'teryx: As a Product Allocation Specialist for the Scandinavian region, you will play a crucial role in the European sales and distribution framework, collaborating closely with the Wholesale teams. This position requires cross-functional cooperation with our internal operational, commercial, data analysis, and merchandising teams to ensure that your designated locations receive the appropriate products at the right time, thereby enhancing the overall guest experience. This role allows for a hybrid work arrangement, combining office presence with remote work options. Meet Your Future Team: The Allocations and Service team operates within the Commercial Department, focusing on driving sales and profitability while managing inventory risks. Our goal is to achieve the perfect balance of the right products in the right quantities at the right locations and times.

As a Product Allocation Specialist, your core responsibilities will include:

Overseeing and managing the order book for your assigned territories in line with regional commercial strategies. Assisting the team with various tasks to meet company goals, including after-sales support and sample distribution. Gaining in-depth knowledge of Arc'teryx products and technologies. Understanding service procedures across all customer segments. Responding promptly and professionally to inquiries from your assigned locations. Continuously seeking opportunities to enhance processes and service quality. Monitoring allocations, delays, and risks associated with order deliveries for your designated locations. Generating ad-hoc reports for stakeholders as needed. Providing exceptional support to guest-facing teams. Proactively managing the order fulfillment process to ensure customer requirements are met. Facilitating communication between wholesale customers and internal operational teams to ensure alignment. Supporting departmental initiatives, including mentoring new team members. Building and nurturing relationships with your assigned wholesale locations. Identifying process issues and collaborating with the team to find solutions. Flagging inventory concerns promptly and exploring options for resolution. Assisting in identifying regional shortages and surpluses for the Open To Buy process. Coordinating with the warehouse, accounts, and Sales Representatives to manage deliveries.

Future Opportunities:

Collaborating with the Distribution Center to ensure accurate and timely order shipments. Contributing to sales initiatives and programs. Managing daily operations for your assigned region and wholesale clients. Working with the Warehousing team to meet customer-specific requirements and value-added services. Tracking and managing cancellations from your assigned wholesale locations.

Are you the right fit for the Product Allocation Specialist role?

Minimum of 1 year experience in Customer Service, Allocations, or Dealer Service roles. Ability to communicate professionally in English, Norwegian, or Swedish; proficiency in additional languages is a plus. Strong verbal and written communication skills. Proactive in customer interactions via phone and email. Excellent organizational, interpersonal, and problem-solving abilities. Attention to detail, including accurate data entry. Proficiency in Microsoft Office applications. Able to work independently as well as collaboratively. Proactive in identifying root causes of issues and developing solutions. Flexible and adaptable in ambiguous situations. Ability to balance autonomy with teamwork. Committed to finding the best solutions, even when challenging. A passion for your work that aligns with a love for the outdoors. Willingness to travel for store or partner visits. Equal Opportunity: Arc'teryx is dedicated to fostering an inclusive culture where every voice is valued, and diversity is celebrated. We are committed to ensuring that all applicants, employees, and guests experience equality of opportunity and fair treatment, reflecting our core values. Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration. COMMIT. Set and deliver on bold objectives as we collectively raise the bar. LIVE IT. Deepen your connection to nature and live your most purposeful life. LEAVE IT BETTER. Create a better world, together.