Technical Support Engineer

vor 4 Wochen

Bremen, Bremen, Deutschland Brainlab Vollzeit
Job Overview

We are seeking a dedicated individual to enhance our technical customer support team. As a Support Engineer at Brainlab, you will play a crucial role in delivering exceptional service to our clients, leveraging your comprehensive technical expertise.

In your capacity as a service professional, you will represent the company to our customers, ensuring that their equipment is properly installed, maintained, and serviced. You will also provide professional technical support to clinical staff. Joining a team focused on our innovative product line offers you the chance to advance your career within our organization.

This position allows for remote work, ideally suited for candidates located in proximity to major urban centers.

Key Responsibilities:

  • Install new Brainlab devices and software in healthcare facilities
  • Implement software and hardware upgrades
  • Conduct maintenance and inspections of systems/devices, including electrical safety assessments within designated timelines
  • Independently troubleshoot issues
  • Repair systems/devices to minimize downtime
  • Complete all installation or service tasks efficiently and effectively
  • Plan, organize, and execute all service assignments diligently and independently, following directives from the Support Manager
  • Accurately perform necessary administrative tasks
  • Document services rendered in accordance with Brainlab policies
  • Contribute ideas and innovations to enhance existing products and provide sustainable input for ongoing engineering
  • Keep clients informed about ongoing requests, maintain strong customer relationships, and deliver high-quality service
  • Facilitate effective communication among customers, colleagues, and supervisors

Qualifications:

  • Technical degree in electrical engineering, electronics, mechatronics, or a related field
  • 1-3 years of experience in a technical support role, preferably within the healthcare sector
  • Familiarity with X-ray imaging systems or scanners is advantageous
  • Solid understanding of computer and network technologies
  • Strong analytical, troubleshooting, and problem-solving abilities
  • Highly motivated, customer-focused, and capable of prioritizing tasks while working independently
  • Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously
  • Ability to work effectively both independently and as part of a team
  • Willingness to travel internationally up to 80% of the time
  • Proficient communication skills in English; knowledge of German is a plus
  • Basic knowledge of MS Office; familiarity with CRM systems is a plus
  • A valid driving license is required

Additional Information:

  • A supportive, international team environment
  • Meaningful work that positively impacts medical technology
  • Generous vacation policy
  • Company vehicle, mobile phone, and laptop provided for both professional and personal use
  • Flexible working hours and remote work options
  • Bike leasing available through a partner program
  • Regular team-building and company events
  • Comprehensive training and professional development opportunities

We look forward to your application, including your earliest possible start date and salary expectations.

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