Bike Program Manager

vor 2 Wochen

Hannover, Niedersachsen, Deutschland TUI Vollzeit

About the Job

  • Take ownership of the bike program within the Destination Services team by providing and promoting a mountain bike program that caters to all customers and incorporates a wide variety of guided rides.
  • Create and continuously develop new exciting guided routes to lead, and compile a selection of route cards to assist in the creation of online sales content.
  • Present a professional appearance and attitude at all times, and maintain an excellent standard of customer service, anticipating and exceeding customer needs.
  • Set up, pack up, and actively provide assistance to all customers using the bikes each day to ensure they have a truly memorable experience with us.
  • Deliver safety briefings and welcome speeches to guests, leading and coordinating the bike tour.
  • Support other activities within the Destination Services and the wider ship team to provide a seamless, one-team service.
  • Carry out all maintenance required to keep the bike fleet (circa 40 bikes including e-bikes) fully operational throughout the season. Take personal responsibility for the maintenance, repair, and security of all Marella Cruises equipment.
  • Ensure bike supplies are well stocked and place orders as and when required and in line with operational guidance.
  • Ensure that instruction and health and safety are to the highest standard and take ownership of appropriate risk assessments.

About You

  • Have a customer-centric approach, creating positive consumer experiences.
  • Ability to design and lead fun, safe, varied, and informative bike rides.
  • Knowledge of mountain bike maintenance and repair and emergency first aid procedures and a valid first aid certificate for the duration of the contract.
  • Ability to thrive within a team environment, build effective relationships, and support the Destination Services team where required.
  • Resilient and flexible approach and ability to respond to customer and company needs.
  • Full Covid-19 vaccination is required to work on any vessel and successful role holder must be fluent in English.

About Our Offer

  • 4-6 month contract via Crews' People International, our contracting partner for seafarers.
  • The contract start date is July 2024 onwards.
  • Competitive Salary.
  • Training, travel expenses, and uniform are provided.
  • Accommodation and food are included.
  • Offer subject to Medical examination.

TUI is the leading tourism business, and our vision is to make travel experiences special. To fulfill this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognize the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us, simply visit.

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