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IT Support Student Intern

vor 2 Monaten


Bonn, Nordrhein-Westfalen, Deutschland FLOCERT Vollzeit

Commitment to Fair Global Trade

FLOCERT is a prominent global certification organization dedicated to promoting Fairtrade principles. Our mission is to support various entities, from small-scale producers to well-known brands, in their commitment to fairness in international trade. As a certified Social Enterprise, we uphold strong social business values.


Position Overview

IT Support Student Intern (m/f/div)

Job Type: Part-time (20 hours per week) – limited duration
Location: FLOCERT GmbH Headquarters
Office Language: English
Compensation: Collective Bargain Agreement for Student Assistants

Role Description

The IT department at FLOCERT GmbH seeks a motivated and service-oriented individual eager to thrive in an international setting.

A flexible approach and diverse experience in IT troubleshooting are crucial for this role. The successful candidate will join a small, dynamic international team responsible for the ICT infrastructure supporting all business operations related to Fairtrade certification.

Key Responsibilities

  • Manage helpline tickets and resolve first-level incidents and service requests
  • Conduct printer maintenance (e.g., replace printer cartridges)
  • Guide users on the effective use of FLOCERT IT systems
  • Assist in troubleshooting laptop issues
  • Support users with conference equipment
  • Communicate with users in person, over the phone, or via online platforms to assist with ICT-related setups or problem resolution
  • Aid in preparing workspaces for new staff
  • Assist in the installation and configuration of computer hardware, operating systems, and applications
  • Provide support to employees relocating within the office
  • Coordinate hardware replacements and peripheral device management

Required Qualifications and Skills

  • Currently enrolled at a university in any field (proof of enrollment required)
  • Proficient in English, both spoken and written
  • Basic experience with Microsoft operating systems, both server and desktop
  • Additional knowledge of Linux, mobile device management, telephony systems, MS Azure Active Directory, IT user support, and ticketing systems is advantageous
  • Familiarity with ITIL processes (problem and incident management) is a plus
  • Team-oriented with strong interpersonal and organizational abilities
  • Proactive, diligent, and dependable work ethic
  • Excellent communication skills, adaptable, and experienced in multicultural environments
  • Strong commitment to customer service
  • Passion for Fairtrade principles
What We Provide
  • International work atmosphere
  • Culture of open dialogue and mutual respect
  • Comprehensive onboarding and welcome management
  • Supportive and value-driven colleagues aligned with our mission
  • Options for remote work and flexible hours
  • Convenient public transport access and complimentary company parking for bicycles and vehicles
  • Attractive benefits package, including holiday bonuses and additional compensation
  • Opportunities to make a significant impact
  • Professional development and learning opportunities
  • Pathways for motivated individuals to advance