System Engineer for IT Support
vor 2 Monaten
We are seeking a highly skilled System Engineer to join our IT Support team at perinova IT-Management GmbH. As a key member of our team, you will be responsible for providing technical support and assistance to our clients in the Modern Workplace.
Key Responsibilities- Provide first- and second-level support for clients in the Modern Workplace, including O365, M365, and AzureAD.
- Administer and support clients and users, ensuring seamless integration with our services.
- Establish direct contact with end-users at client locations in the Munich area, providing exceptional customer service and support.
- Utilize a ticketing system to document and track technical issues, ensuring efficient resolution and follow-up.
- Install and configure hardware and software components, ensuring optimal system performance.
- Analyze and resolve technical issues, providing timely and effective solutions.
- Hold a degree in Computer Science or a related field, or equivalent experience and motivation.
- possess practical experience in IT support, including first- and second-level support, customer support, and user helpdesk.
- Have a strong interest in the Modern Workplace and related technologies, such as Office 365, Microsoft 365, Teams, and Azure.
- Be proficient in handling and documenting ticketing systems, such as Jira, ServiceNow, or Helpline.
- Exhibit excellent communication and interpersonal skills, ensuring effective collaboration with colleagues and clients.
- Hold good German language skills, both written and spoken, and preferably good English language skills.
- Demonstrate a proactive and customer-focused approach, ensuring exceptional customer satisfaction.
- Be a team player, willing to learn and adapt to new technologies and processes.
- Be able to work independently and as part of a team, with a strong sense of responsibility and accountability.
- A permanent position in a stable and growing company, with opportunities for professional development and growth.
- A competitive salary and benefits package, including a pension scheme and flexible working arrangements.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- Opportunities for professional growth and development, including training and education programs.
- A chance to work with a leading provider of Modern Workplace solutions, with a strong reputation and presence in the market.
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