Customer Service Representative

vor 3 Wochen

Essen, Nordrhein-Westfalen, Deutschland Zara Vollzeit

About Zara

Zara is a leading international fashion brand that offers the latest trends for women, men, and children. Our stores offer a wide range of clothing, accessories, and shoes.

Job Summary

We are seeking a Sales Assistant to join our team at our Zara store in Essen. As a Sales Assistant, you will be responsible for providing excellent customer service, maintaining a high level of product knowledge, and contributing to a positive in-store experience.

Key Responsibilities

  • Customer Service
    • Provide exceptional customer service to ensure a positive shopping experience
    • Assist customers in finding the perfect outfit and provide styling advice
    • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Product Knowledge
    • Stay up-to-date on the latest fashion trends and product information
    • Provide product recommendations to customers based on their needs and preferences
    • Maintain a high level of product knowledge to ensure accurate information is provided to customers
  • Store Maintenance
    • Ensure the store is visually appealing and well-organized
    • Maintain a high level of stock accuracy and ensure shelves are fully stocked
    • Contribute to a positive and productive store environment

Requirements

  • Team Player
    • Be a team player who is flexible and willing to support colleagues as needed
    • Be available to work a variety of shifts, including weekends and holidays
  • Communication Skills
    • Have excellent communication skills to effectively interact with customers and colleagues
    • Be able to communicate clearly and concisely in a fast-paced environment
  • Customer Focus
    • Have a customer-focused mindset and be committed to providing exceptional customer service
    • Be able to build strong relationships with customers and colleagues
  • Fashion Knowledge
    • Have a passion for fashion and stay up-to-date on the latest trends
    • Be able to provide product recommendations and styling advice to customers

Benefits

  • Competitive Salary
    • Receive a competitive salary and benefits package
  • Opportunities for Advancement
    • Have opportunities for career advancement and professional growth
  • Employee Discounts
    • Receive a 25% discount on all Zara products
  • Training and Development
    • Participate in ongoing training and development programs to enhance skills and knowledge

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