Praktikum Customer Experience Consulting

vor 3 Wochen


Munich, Bayern, Deutschland Simon-Kucher & Partners Vollzeit
Praktikum Customer Experience Consulting

Wir suchen einen motivierten und engagierten Praktikanten, der sich für die Zukunft der digitalen Interaktion begeistern kann. Als Teil unseres Customer Experience Teams gestaltest du die Zukunft der digitalen Interaktion und erschaffst eine Customer Experience, die Kunden begeistert.

Deine Aufgaben:
  • Du begeisterst unsere Kunden mit innovativen Ansätzen zu Customer Experience und treibst Go-to-Market-Strategien in verschiedenen Geschäftsbereichen voran.
  • Du nimmst an Kundenumfragen teil und analysierst Feedback, um wichtige Designentscheidungen zu treffen sowie kritische Berührungspunkte und Verbesserungsbereiche zu identifizieren.
  • Bei der Zusammenarbeit mit internen und externen Geschäfts- und Designexperten aus der ganzen Welt, setzt du deine interkulturellen Kompetenzen ein.
  • Du arbeitest direkt mit internationalen Unternehmen zusammen, um sie in den Bereichen Marketing, Vertrieb, Preisgestaltung und Digitalisierungsstrategien zu beraten.
  • Um das Kundenerlebnis kontinuierlich zu verbessern, lernst du verschiedene qualitative und quantitative Analysetechniken kennen und wendest diese an.
  • Gemeinsam mit unseren Berater:innen erarbeitest du Empfehlungen für unsere Kunden, indem du bestehende digitale Lösungen analysierst und verbesserst.
Was du benötigst:
  • Ein fortgeschrittenes Bachelor- oder Master-Studium in den Bereichen IT / Informationstechnologie, Mathematik, Naturwissenschaften, Design und / oder Wirtschaftswissenschaften.
  • Analytische Fähigkeiten, um komplexe Informationen zu analysieren und relevante Erkenntnisse zu gewinnen.
  • Kenntnisse in den Themenfeldern wie z.B. Customer Experience Management, Digital Marketing, Behavioral Science, Customer Journey Analyse oder Kundenkontaktstrategie.
  • Relevante Marktforschungskenntnisse von Studiendesign, Datenerhebung bis hin zu Datenanalyse.
  • Idealweise erste Erfahrung in der Implementierung und CX-Messung an relevanten Touchpoints der Customer Journey.
  • Gute Präsentations- und Kommunikationsfähigkeiten in Deutsch und Englisch.
  • Eine ausgeprägte Leidenschaft und ein Gespür für neue Technologien und Plattformen sowie die Fähigkeit, komplexe Sachverhalte zu vereinfachen und wiederzugeben.

Wenn du dich für diese Herausforderung begeistern kannst, dann bewirb dich jetzt bei uns



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    {"h2": "Customer Experience Specialist", "p": "At Moovster, we're revolutionizing the way people move around cities. As a Customer Experience Specialist, you'll play a crucial role in ensuring our customers have an exceptional experience with our mobility services. Your responsibilities will include consulting with customers, supporting them throughout our...


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    {"h1": "Customer Experience Manager", "p": "We are seeking a dedicated and strategic professional to drive meaningful change and impact our customer journey at every level. As a key member of our Product Organization, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.Responsibilities: ", "ul": [{"li":...


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    {"h1": "Customer Experience Manager", "p": "We are seeking a dedicated and strategic professional to drive meaningful change and impact our customer journey at every level. As a key member of our Product Organization, you will be instrumental in measuring customer experience and identifying opportunities to enhance it.Responsibilities: ", "ul": [{"li":...


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