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Customer Service Specialist

vor 3 Monaten


Stuttgart, Baden-Württemberg, Deutschland Mercedes-Benz Vollzeit
Position Overview

As a vital member of our service department, you will play a key role in ensuring customer satisfaction and smooth operations within our workshop. Your expertise will contribute to maintaining the high standards associated with the Mercedes-Benz brand.

Key Responsibilities
  • Act as the primary contact for workshop clients, addressing inquiries and providing assistance.
  • Schedule service appointments and prepare repair orders efficiently.
  • Document vehicle details and manage order information accurately.
  • Facilitate the return of vehicles and clarify repair scopes to customers.
  • Collaborate with the service team to ensure seamless operations.
  • Provide support and guidance to customers both over the phone and in person.
Qualifications
  • Completed training in a technical or commercial field, with a preference for experience in hospitality or customer service.
  • Demonstrated commitment and a friendly, confident demeanor.
  • Strong customer focus and service orientation.
Employment Details

This full-time position is designed for a limited duration, with a strong interest in fostering a long-term partnership.

Benefits
  • Competitive compensation with additional bonuses.
  • Generous annual leave policy.
  • Access to a company pension plan and health insurance.
  • Employee discounts on vehicles and other perks.
  • Flexible working arrangements, including options for remote work.
  • Comprehensive training and development opportunities.