Support Specialist in Customer Service
vor 4 Wochen
Position Overview
In our division dedicated to customer and product management, we are seeking a Support Specialist in Customer Service for 1st and 2nd Level Support (m/f/d). This role is a full-time position that can be divided as needed.
About ekom21
ekom21 is a distinguished technology firm specializing in comprehensive IT solutions for the public sector. As the largest BSI-certified IT service provider in the region, we offer a wide range of products and services, supporting over 500 clients with their user needs. Our dedicated team of over 720 employees has achieved significant success in the IT sector.
Key Responsibilities
Your primary duties will include:
- Monitoring and managing incidents across all support organizations.
- Providing 1st and partial 2nd level support for ekom21 products and client systems/applications.
- Administering Windows client systems at the 1st and partial 2nd level.
- Receiving, analyzing, classifying, and addressing incidents in the ticketing system while ensuring adherence to service level agreements.
- Qualifying incidents and, if necessary, forwarding them to the 2nd level support.
- Offering direct assistance and troubleshooting via phone and remote access.
- Managing the dispatch of incident reports (tickets).
- Maintaining and updating the knowledge database.
- Participating in regular on-call duties and early/late shifts.
Compensation and Benefits
The salary is aligned with a pay scale up to EG 9b TVöD (VKA), subject to final individual assessment and personal qualifications. We offer a range of benefits including:
- Health promotion initiatives.
- Free public transport ticket.
- Bicycle leasing options.
- Flexible working hours and mobile working arrangements.
- Structured onboarding process.
- A supportive and open corporate culture.
- Individual development opportunities.
- Comprehensive social benefits.
- Company pension scheme.
Candidate Profile
We are looking for candidates who possess:
- A completed vocational training in administrative or commercial fields or a comparable qualification.
- Experience in customer and product management.
- Familiarity with ticketing systems, preferably MS CRM2016.
- Proficient PC skills (MS Office 2010/2013/2016).
- Strong knowledge in the administration of Microsoft Windows clients.
- Desirable: Understanding of administrative processes and IT hardware.
- Ability to work independently and reliably.
- Organizational skills and a customer-friendly demeanor.
- Team-oriented approach.
Commitment to Equality
ekom21 is committed to ensuring equal opportunities for all genders. We prioritize the consideration of individuals with disabilities when qualifications are equal. We actively promote the increase of female representation and support the balance between work and family life.
-
Customer Service Specialist
Vor 5 Tagen
Gießen, Hessen, Deutschland NEUSEHLAND Hartmann GmbH & Co KG VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Representative. As a Sales Representative, you will be responsible for providing exceptional customer service, selling hearing aids and accessories, and supporting our audiology team in customer interactions.Key ResponsibilitiesMeet and greet...
-
Customer Service Specialist
Vor 7 Tagen
Gießen, Hessen, Deutschland NEUSEHLAND Hartmann GmbH & Co KG VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our sales team as a Sales Representative. As a Sales Representative, you will be responsible for providing exceptional customer service, selling hearing aids and accessories, and supporting our audiology team in customer interactions.Key ResponsibilitiesMeet and greet...
-
Customer Service and Sales Specialist
vor 2 Wochen
Gießen, Hessen, Deutschland AVIS VollzeitAre you passionate about delivering exceptional customer service and driving sales? Avis is seeking a motivated and experienced Customer Service and Sales Specialist to join our team in Kassel. In this role, you will be responsible for providing comprehensive advice and tailored sales of our additional services to customers, ensuring a positive and memorable...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland Justus-Liebig-Universität Gießen VollzeitJoin Our IT Support TeamAbout Us: The Hochschulrechenzentrum (HRZ) serves as the IT competence and service center for Justus Liebig University Giessen (JLU). We play a crucial role in supporting approximately 26,500 students and 5,700 employees in their academic and research endeavors.Your Role: We are seeking a dedicated IT Support Specialist (m/f/d) to...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland Vereinigte Hagelversicherung VVaG VollzeitAufgabenbereichAls IT Support Specialist sind Sie verantwortlich für die Annahme und Bearbeitung von Störungen, die über verschiedene Kanäle wie Telefon, Ticket-System und E-Mail eingehen. Ihr Hauptaugenmerk liegt auf der Unterstützung bei Software- und Hardwareproblemen sowie der Verwaltung im Active Directory.Service RequestsSie übernehmen die...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland Vereinigte Hagelversicherung VVaG VollzeitÜberblickDie Vereinigte Hagelversicherung VVaG sucht einen engagierten IT Support Specialist, der unser Team verstärkt und für einen reibungslosen IT-Betrieb sorgt.AufgabenEntgegennahme von Störungen: Sie sind verantwortlich für die Annahme von Störmeldungen über verschiedene Kanäle, einschließlich Telefon, Ticket-System und E-Mail, und kümmern...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland meinestadt VollzeitStandort: GießenÜber uns: Als einer der führenden Anbieter im Bereich der spezialisierten Versicherungen im Agrarsektor bieten wir unseren Mitgliedern innovative Lösungen zur Absicherung gegen Ertragsverluste durch wetterbedingte Risiken in der Landwirtschaft, Weinbau sowie Obst- und Gemüseanbau.Position: IT Support Specialist (m/w/d) in Vollzeit,...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland Vereinigte Hagelversicherung VVaG VollzeitDie Vereinigte Hagelversicherung VVaG ist eine etablierte Institution mit einer reichen Geschichte von 200 Jahren. Als führender Anbieter von Spezialversicherungen im Agrarsektor bieten wir unseren Mitgliedern in ganz Europa innovative Lösungen zur nachhaltigen Absicherung von Ertragsverlusten durch Wetterrisiken in den Bereichen Landwirtschaft, Weinbau,...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland meinestadt VollzeitArbeitgeber: meinestadt Als innovatives Unternehmen im Bereich der digitalen Dienstleistungen sind wir stolz darauf, unseren Kunden maßgeschneiderte Lösungen anzubieten. Wir suchen engagierte Talente, die unser Team verstärken und dazu beitragen, unsere Vision einer effizienten und benutzerfreundlichen IT-Umgebung zu verwirklichen. In dieser Position als...
-
Event Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland mo & ko GmbH VollzeitPosition Overview: We are seeking a dedicated Event Support Specialist to assist with the management of conference activities, including guest reception and check-in procedures.Key Responsibilities:Welcome guests and facilitate check-in processes.Provide on-site support during events.Maintain a professional appearance and demeanor throughout the...
-
Team Support Specialist
Vor 7 Tagen
Gießen, Hessen, Deutschland Creativ Personaldienstleistungen GmbH VollzeitAbout the RoleWe are seeking a highly organized and detail-oriented Business Development Assistant to join our team at Creativ Personaldienstleistungen GmbH. As a key member of our team, you will be responsible for providing administrative support to our business development team.Key ResponsibilitiesManage and maintain accurate records and...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland meinestadt VollzeitArbeitgeber: meinestadt Die meinestadt ist ein dynamisches Unternehmen, das sich auf innovative Lösungen im Bereich der digitalen Dienstleistungen spezialisiert hat. Wir bieten unseren Mitarbeitenden ein spannendes Arbeitsumfeld mit vielfältigen Entwicklungsmöglichkeiten. Zur Verstärkung unseres Teams suchen wir einen IT Support Specialist...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland Vereinigte Hagelversicherung VVaG VollzeitDie Vereinigte Hagelversicherung VVaG ist eine etablierte Institution mit einer langen Tradition und zahlreichen Vorteilen für ihre Mitglieder. Als führender Anbieter von Spezialversicherungen im Agrarsektor bieten wir innovative Lösungen zur Absicherung von Ertragsverlusten, die durch Wetterereignisse in der Landwirtschaft, im Wein-, Obst- und...
-
IT Support Specialist
vor 4 Wochen
Gießen, Hessen, Deutschland meinestadt VollzeitArbeitgeber: meinestadt Einsatzort: Gießen Die meinestadt ist ein innovatives Unternehmen, das sich auf die Bereitstellung von Lösungen für die digitale Transformation spezialisiert hat. Mit einer starken Gemeinschaft von Fachleuten bieten wir unseren Kunden umfassende Dienstleistungen zur Optimierung ihrer IT-Infrastruktur und zur Verbesserung ihrer...
-
Electronics Installation Specialist
Vor 5 Tagen
Gießen, Hessen, Deutschland Medaitec-Service GmbH VollzeitAbout the JobWe are seeking a skilled Multimedia Installation Technician to join our team at Medaitec-Service GmbH. As a key member of our team, you will be responsible for installing and maintaining multimedia systems in the region of Gießen, Germany.Key ResponsibilitiesInstall new and repair existing multimedia systems in the Kabelnetz for high-speed...
-
Electronics Installation Specialist
Vor 7 Tagen
Gießen, Hessen, Deutschland Medaitec-Service GmbH VollzeitAbout the JobWe are seeking a skilled Multimedia Installation Technician to join our team at Medaitec-Service GmbH. As a key member of our team, you will be responsible for installing and maintaining multimedia systems in the region of Gießen, Germany.Key ResponsibilitiesInstall new and repair existing multimedia systems in the Kabelnetz for high-speed...
-
Gießen, Hessen, Deutschland AGAPLESION VollzeitKey Responsibilities:We are seeking a highly skilled Vascular Surgeon to join our team as a Specialist and/or Senior Specialist in Vascular Surgery. The ideal candidate will have a strong background in vascular surgery and excellent communication skills.Key Areas of the Vascular Surgery Clinic:The Vascular Surgery department is a dynamic and collaborative...
-
Gießen, Hessen, Deutschland AGAPLESION VollzeitKey Responsibilities:We are seeking a highly skilled Vascular Surgeon to join our team as a Specialist and/or Senior Specialist in Vascular Surgery. The ideal candidate will have a strong background in vascular surgery and excellent communication skills.Key Areas of the Vascular Surgery Clinic:The Vascular Surgery department is a dynamic and collaborative...
-
Optical Specialist
Vor 4 Tagen
Gießen, Hessen, Deutschland smart-recruiting VollzeitJoin Our Team as an Optical SpecialistWe are seeking a highly motivated and skilled Optical Specialist to join our team at Smart-Recruiting. As an Optical Specialist, you will be responsible for providing exceptional customer service and expertise in eye care to our clients.Key Responsibilities:Provide comprehensive eye exams and vision care services to...
-
Optical Specialist
Vor 4 Tagen
Gießen, Hessen, Deutschland smart-recruiting VollzeitJoin Our Team as an Optical SpecialistWe are seeking a highly motivated and skilled Optical Specialist to join our team at Smart-Recruiting. As an Optical Specialist, you will be responsible for providing exceptional customer service and expertise in eye care to our clients.Key Responsibilities:Provide comprehensive eye exams and vision care services to...
