Aktuelle Jobs im Zusammenhang mit Technical Knowledge Specialist - Hamburg, Hamburg - Unilock Ltd
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Technical Knowledge Specialist
vor 2 Monaten
About the Role
The Technical Knowledge Consultant will play a pivotal role in elevating the department's understanding of new functionality, driving knowledge capture, and enabling the team to tackle complex assignments.
Key Responsibilities
Knowledge Capture
- Investigate product features and solutions in advance of new training courses to expedite content development.
- Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions.
- Seek out use-cases for new features and solutions to accelerate knowledge sharing.
- Liaise with support teams to understand topics causing concern and determine documentation/training approaches.
Enablement
- Function as a Subject Matter Expert (SME) to the Product Knowledge department.
- Use effective knowledge transfer to accelerate department deliverables.
- Deliver department-level training and enablement sessions to deepen understanding of the platform.
- Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions.
- Identify shortfalls in knowledge to enhance the value of documentation and training content.
- Help maintain and update the OneStream application used for creating new courses.
- Validate content for the Release Highlights eLearning course.
Content Validation
- Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.
- Support the Content Development team to ensure technical accuracy of learning assets.
Requirements
- Bachelor's/Master's degree in Computer Science, Finance, Accounting, or Information Technology.
- 3+ years of OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
- Technical proficiency with enterprise technologies.
- Experience working in a growth organization where quick-thinking and flexibility are essential.
- Analyse and communicate technical issues and lead discussion.
Preferred Qualifications
- Accounting or finance background.
- Product knowledge equivalent to a OneStream Certified Architect.
- Knowledge of SQL database technologies and database management.
Knowledge, Skills & Abilities
- Innovative and creative problem-solver with a naturally inquisitive nature.
- Ability to build strong relationships and communicate effectively with internal stakeholders.
- Comfortable addressing and teaching groups.
- Ability to learn complex technical topics and articulate understanding to others.
- Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan, and Tagetik.
- Experience in CPM domain Financial Reporting, multi-dimensional modeling, integration, reporting, forecasting, and planning.
- Passion for learning new technologies and software.
