Customer Success Manager, DACH

Vor 4 Tagen

Deutschland Constructor Vollzeit

**About Constructor**

Constructor is the leading search and product discovery platform tailored for enterprise ecommerce, where conversions matter. Our AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results.

**Our Impact**

We optimize specifically for ecommerce metrics like revenue, conversion rate, and profit, generating consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock, and The Very Group.

**About the Position and Role**

You'll be a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You'll be a self-starter who's good at triaging problems and working on the most important ones. You'll have worked directly with customers for a long time and be comfortable being the face of the company to them.

**Responsibilities**

As a Customer Success Manager, you'll join a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

**Key Responsibilities Include:**

  • Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
  • Understanding the needs and roles within the enterprise organizations we work with and helping to manage prioritizations and misalignments
  • Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
  • Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
  • Fielding and troubleshooting customer support requests
  • Creating and updating customer documentation and training materials as needed
  • Always looking for new ways you can make our integration process more robust and make customers feel even more successful

**Requirements**

We're looking for a candidate with:

  • A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
  • Excellent communication and interpersonal skills
  • Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
  • Ability to convince and motivate those around you to do what you know is right
  • Enjoy interacting with customers and solving new problems daily
  • Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
  • Experience working with APIs & AB tests
  • Fluency in German

**What We Offer**

We offer a competitive compensation package, including stock options, a fully remote team, work from home stipend, Apple laptops, training and development budget, parental leave, and the opportunity to work with smart people who will help you grow and make a meaningful impact.

**Diversity, Equity, and Inclusion at Constructor**

We are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or affiliation in any other protected group.

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