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Customer Service Operations Manager

vor 3 Monaten


Heidelberg, Baden-Württemberg, Deutschland All for One Group SE Vollzeit
Position Overview:

The Service Manager serves as the primary liaison for clients utilizing our Managed Cloud Services. This role is essential in ensuring customer satisfaction and service excellence.

Key Responsibilities:
  • Act as the main point of contact for clients regarding their Managed Cloud Services.
  • Maintain regular communication with clients concerning Service Level Agreements (SLAs) and contractual obligations.
  • Provide expert consultation to clients on emerging trends and relevant topics in the industry.
  • Identify and address client needs and requirements in a timely manner.
  • Manage escalations with composure and efficiency to facilitate swift resolutions.

This position requires a proactive approach to client management and a commitment to delivering exceptional service.