Cloud Solutions Administrator

vor 1 Woche

Kaarst, Nordrhein-Westfalen, Deutschland NECXTCOM GmbH Vollzeit
About NECXTCOM GmbH

We are a leading provider of modern, intelligent solutions for digital communication and collaboration. Our company is part of the PKE Holding, a European-based organization with over 2,000 employees across various locations.

Job Summary

We are seeking a highly motivated and detail-oriented Cloud Solutions Administrator to join our team. As a key member of our Cloud team, you will be responsible for administering our Unified Communications and Collaboration (UCC) cloud solution, providing pre-sales support, and handling first- and second-level support for service requests.

Key Responsibilities
  • Administer our UCC Cloud solution, ensuring seamless operation and optimal performance.
  • Provide pre-sales support to customers, answering questions and demonstrating the capabilities of our UCC solution.
  • Handle first- and second-level support for service requests, working closely with our sales and marketing teams to resolve issues efficiently.
  • Collaborate with our product manager to ensure effective ticket escalation and resolution.
Requirements
  • Strong technical skills and ability to quickly learn new technologies.
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction.
  • Proficiency in German and English, with the ability to communicate effectively in both languages.
  • Sporadic travel may be required, and a valid driver's license is necessary.
What We Offer
  • A comprehensive onboarding program, including training and certification.
  • A diverse range of projects across various industries and public institutions.
  • Opportunities for professional development and growth within our organization.
  • A dynamic work environment with a flat hierarchy and modern workspaces.
  • A competitive salary and benefits package.
Why Join Us?

We are a company that values innovation, teamwork, and customer satisfaction. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

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