Hotel Front Desk Agent
Vor 7 Tagen
About Us
The Radisson Hotel Group is a leading hospitality company with a global presence, operating nine distinct hotel brands and over 1,600 hotels across 120 countries.
Our Culture
We live by our 'Yes I Can' service mentality, which drives us to deliver exceptional experiences for our guests and colleagues alike. Our 'Every Moment Matters' brand promise is at the heart of everything we do, and we're passionate about making a positive impact on our communities.
The Role
We're seeking a highly skilled and customer-focused Front Office Agent/Receptionist to join our team at the Radisson Blu Hotel Porsche Design Tower, Stuttgart. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences from check-in to check-out.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
- Work collaboratively with the Front Office team to ensure seamless guest experiences, from check-in to check-out.
- Process guest arrivals and departures, handling room assignments, key cards, and other related tasks.
- Manage guest requests and complaints, escalating issues to management as necessary.
- Contribute to the overall efficiency and effectiveness of the Front Office team, ensuring that all tasks are completed to a high standard.
Requirements
- Previous experience in a Front Office role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Proficiency in German and English languages.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
- Access to our Radisson Academy, offering training and development opportunities.
Join Our Team
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