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Executive Manager Customer Service

vor 2 Monaten

SulzbachRosenberg, Bayern, Deutschland 2Spicy Entertainment GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Executive Manager Customer Service to join our dynamic team at 2Spicy Entertainment GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer service and leading our Customer Service Team.

Key Responsibilities
  • Team Leadership: Collaborate with the Director of Customer Service to lead the Customer Service Team and drive customer satisfaction.
  • Shift Organization and Training: Organize shifts and conduct training sessions for new Customer Service staff to ensure they are equipped to provide excellent service.
  • Portal Training: Provide training on the booking portal for hotel and restaurant personnel to enhance their knowledge and skills.
  • Data Entry and Accuracy: Ensure accurate data entry on the booking portal and internal systems to maintain data integrity.
  • Customer Communication: Handle incoming calls and emails proficiently, providing timely and effective responses to customer inquiries.
  • Social Media Management: Manage guest correspondence on social media platforms, ensuring a positive and responsive customer experience.
  • Partner Onboarding: Assist in onboarding new partners of 2Spicy Entertainment GmbH, providing a seamless and welcoming experience.
Requirements and Qualifications
  • Education and Experience: Completed training in hospitality or equivalent qualifications, with relevant experience in a similar role.
  • Language Skills: Strong communication skills in English and German, with the ability to work independently and remain organized.
  • Problem-Solving and Adaptability: Ability to work under pressure, think critically, and adapt to changing situations.
  • Technical Skills: Basic computer skills and familiarity with MS Office, with additional language skills a plus.
  • Leadership and Motivation: Motivation to lead a young and enthusiastic team, with a passion for delivering exceptional customer service.
About Us

At 2Spicy Entertainment GmbH, we are a leading provider of unique attractions and multimedia experiences. Our team is dedicated to bringing innovative and captivating experiences to life, and we are seeking a talented Executive Manager Customer Service to join our team.