IT-Service Specialist
vor 4 Wochen
FERCHAU ist ein renommiertes Familienunternehmen, das sich auf IT und Engineering spezialisiert hat. Wir unterstützen Unternehmen bei der Umsetzung von Projekten und der Besetzung von Stellen mit technischen Fachkräften. Werde Teil unseres dynamischen Teams als IT-Service Specialist.
Deine zukünftigen Aufgaben
- Du bist der zentrale Ansprechpartner für alle IT-relevanten Fragen, Probleme und Störungen.
- Du unterstützt bei der Bereitstellung, dem Betrieb und der kontinuierlichen Verbesserung der gesamten IT-Infrastruktur.
- Du analysierst, priorisierst und bearbeitest IT-Tickets im 1st/2nd-Level gemäß den Anforderungen.
- Du verwaltest Benutzer-, Computer- und Druckerobjekte.
- Du erstellst und optimierst die Dokumentation der IT-Infrastruktur und -Prozesse.
- Du stehst in telefonischem und schriftlichem Kontakt mit unseren Kunden und Anwendern.
- Du leitest nicht lösbare Probleme an die zuständigen Fachabteilungen oder den 3rd Level Support weiter.
Deine Vorteile bei uns
- Attraktive betriebliche Altersvorsorge.
- Unbefristeter Arbeitsvertrag für langfristige Perspektiven.
- Vielfältige Möglichkeiten zur fachlichen und persönlichen Weiterentwicklung.
- Die Möglichkeit, eigene Ideen einzubringen und aktiv zu gestalten.
- Prämienprogramm für die Empfehlung neuer Kolleg:innen.
- Zusätzliche Leistungen wie Sonderurlaub und Kindergartenzuschuss.
- Flexible Arbeitszeiten durch Gleitzeitregelungen.
- Networking und Teamevents für ein angenehmes Arbeitsumfeld.
Das bringst du mit
- Eine abgeschlossene Ausbildung im Bereich Informatik oder vergleichbare Berufserfahrung.
- Berufserfahrung im 1st/2nd Level Support.
- Fundierte Kenntnisse in Windows/Apple/Linux-Betriebssystemen, je nach Produkt.
- Praktische Erfahrung mit gängiger Hardware wie PCs, Druckern und Notebooks.
- Kenntnisse im Netzwerkbereich (LAN/WAN/WLAN, Networking).
- Sehr gute Deutschkenntnisse in Wort und Schrift (mindestens B2-Niveau).
Unser Team profitiert von Vielfalt und von Expert:innen, die ihre unterschiedlichen Stärken für gemeinsame Ziele einbringen möchten.
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