Technical IT Specialist II

vor 4 Wochen

Norderstedt, Schleswig-Holstein, Deutschland The Sherwin-Williams Company Vollzeit

WELCOME TO SHERWIN-WILLIAMS Sherwin-Williams is the largest paint and coatings company in the world, generating $18 billion in revenue with over 4,100 stores and 140 production and distribution centers globally. Our employees are diverse, innovative, and passionate, making Sherwin-Williams an excellent place to start and grow your career. Discover your potential and join us today.

We are currently seeking an IT Technical Analyst (M/F/D) to strengthen our team.

PRIMARY RESPONSIBILITIES

  • Under the guidance of the IT Service Assurance Manager, the IT Technical Analyst will ensure optimal user support in the region and verify that local and regional IT services align with business needs.
  • Focus on hardware maintenance and lifecycle management while troubleshooting tier 2 incidents logged in the ticketing system, providing support in the German language to internal clients.
  • Analyze and resolve issues related to customer hardware, software, and general system operations that require a solid understanding of various IT support challenges.
  • Address standard and complex inquiries and complaints by acting as a liaison between IT personnel and internal clients, ensuring satisfaction through effective communication and follow-up.
  • Aid in the development and delivery of user training, documentation, operational guidelines, and other resources that enhance user comprehension and functionality.
  • Support compliance for all IT and service assets, particularly focusing on end-user devices such as desktops, laptops, phones, and tablets, in accordance with business guidelines and regulatory standards. Ensure the accuracy of information and oversee the replacement of these devices.
  • Assist in implementing local and regional procedures and guidelines established at the EMEAI and Corporate levels, collaborating closely with the EMEAI and Corporate IT headquarters.

PROJECT INVOLVEMENT

  • Provide support for projects and collaborate with the service delivery team as needed to accomplish regional initiatives.
  • Assist with any projects initiated by Corporate IT that may impact user operations from an IT perspective, including new software deployments and technology refreshes.

POSITION REQUIREMENTS

EDUCATIONAL BACKGROUND:

  • Minimum of 2 years of experience in IT.
  • Familiarity with Microsoft, Citrix, Cisco, and Dell technologies.
  • Knowledge of or certification in the ITIL Framework.
  • Skills in Project Management.

KNOWLEDGE & EXPERIENCE:

  • 2-5 years of experience managing complex IT environments.
  • Proficient understanding of Windows client-based operating systems and the Microsoft Office Suite, with preferred expertise in server operating systems (Vmware and Microsoft), DBMS (MS SQL Server), and communication networks.
  • Strong written and verbal communication skills in both German and English.
  • Excellent presentation and interpersonal abilities.
  • Capacity to prioritize and execute tasks in a high-pressure setting.
  • Ability to thrive in a team-oriented, collaborative environment.

***Please note that internal applicants must have a minimum of one year in their current role before applying for any internal job offers, with prior notification to their manager.

Please review the guidelines before submitting your application.

All internal employees applying for a position are required to upload their updated resume and their last two performance appraisals (accessible through HR Cloud).

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