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Customer Service Representative
vor 2 Monaten
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent at KiKxxl GmbH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Establish and maintain positive relationships with existing and potential customers through proactive outreach and communication.
- Provide expert advice, guidance, and support to customers via phone, email, and other channels, focusing on tariff changes, contract renewals, and optimization.
- Offer detailed information on products, prices, and tariffs to customers.
- Ensure customer satisfaction and meet the quality standards set by our clients.
Requirements
- Excellent communication skills and a pleasant telephone manner in German.
- Engagement, sales affinity, and a passion for interacting with people.
- Strong service and customer orientation, with a high level of quality awareness.
- Sympathetic, understanding, and convincing communication styles in customer interactions.
- Flexibility in handling conversations (quick thinking).
- Basic computer skills.
Compensation and Benefits
Your earnings potential ranges from €2,200 to €3,200 per month (basic salary + potential commission). For more information on our bonus scheme, please visit www.kikxxl.de/gehalt.
About Us
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to providing exceptional customer service and working together to achieve our goals.
What We Offer
- A comprehensive training program to enhance your skills and knowledge.
- A safe and engaging work environment with opportunities for career advancement.
- A diverse and motivated team of colleagues from various age groups.
- An excellent work climate.
- Flexible work arrangements.
Additional Benefits
- Special company pension scheme.
- Employee Assistance Program (EAP).
- Hansefit – Fitness and leisure subsidies.
- Job-Bike.
- Childcare emergency service.
- Discounts at online retailers.
- Free beverages.
- Incentive programs.
- Job ticket.
- Free parking.
KiKxxl GmbH is committed to creating an inclusive and respectful work environment, where talents are valued and recognized based on their performance, regardless of age, ethnic origin, nationality, gender, physical and mental abilities, religion, worldview, sexual orientation, or social background. By embracing diversity and promoting equal opportunities, we drive business success and create a positive impact on our organization.
