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Claims Management Assistant
vor 3 Monaten
Junior Claims Coordinator (f/m/d)
We are looking for a dedicated Junior Claims Coordinator (f/m/d) to join our dynamic team.
KEY RESPONSIBILITIES:
- Engage in correspondence with our global suppliers to facilitate the resolution of claims, including assessing the condition of the merchandise.
- Collaborate closely with our Incoming Goods and Purchasing Team, as well as Customer Care and Personal Shopper Teams.
- Oversee the coordination of product exchanges and the return of consignment items.
- Prepare shipping and customs documentation, manage the packing of returns, and ensure the quality control of returned items.
- Handle the processing of credit notes and replacement shipments.
REQUIRED QUALIFICATIONS:
- Completed relevant vocational training or education.
- Proficient in both English and German, with strong written and verbal communication skills.
- Excellent interpersonal skills for engaging with external partners, along with negotiation capabilities, discretion, and attention to detail.
- Ability to maintain focus, demonstrate passion in work, and exhibit loyalty.
WHAT WE PROVIDE:
- Up to 32 days of vacation, contingent on tenure, starting with 28 days.
- Opportunities for language and e-learning courses.
- Employee discounts.
- Subsidized meals.
- Company pension plan.
- Reduced membership fees for select fitness platforms and gyms.
- Complimentary local transportation.
- Personalized support for mental health and well-being.
ABOUT US:
Mytheresa stands as a premier global digital luxury shopping platform. Our distinctive online experience is characterized by a keen focus on high-end luxury consumers, exclusive product offerings, advanced technology, and exceptional service operations.
As a publicly traded entity, we are proud to have a diverse workforce of over 1,900 employees from more than 100 countries, all committed to delivering an unparalleled shopping experience.
At Mytheresa, fostering a strong, diverse, and inclusive team is of utmost importance. We value your expertise and motivation above all else, ensuring a swift and equitable hiring process.
