Collections Specialist

Vor 5 Tagen


Berlin, Berlin, Deutschland Sumup Vollzeit
About the Role

We are seeking a highly motivated and organized Collections Agent to join our Lending Tribe at SumUp. As a key member of our team, you will play a crucial role in ensuring that our merchants have the necessary tools and information to repay us on time and in a fair manner.

Key Responsibilities
  • Deliver exceptional customer service to merchants, providing timely and effective solutions to their financial needs.
  • Support merchants in financial difficulties by identifying and implementing arrears and debt management solutions.
  • Handle outbound collection calls, communicating solutions and options to merchants in a clear and respectful manner.
  • Collaborate with colleagues to improve our products and services, ensuring a seamless experience for our merchants.
  • Proactively identify opportunities for process improvements and provide feedback to the wider Lending Tribe.
Requirements
  • Experience in outbound customer calls and a strong analytical mindset.
  • Excellent communication skills in English and German, with a minimum C1 level.
  • Strong organizational and time management skills, with the ability to work in a fast-paced environment.
  • Knowledge of compliance, risk, and support procedures.
  • Patience, self-confidence, resilience, and a team player attitude.
Why SumUp?

Join our international team and enjoy a dynamic and supportive work environment. With opportunities for growth and development, you'll be part of a company that values diversity, equality, and inclusion. Enjoy great benefits, including a corporate pension plan, BVG discounts, and regular subsidised meals.



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