Collections Specialist
vor 2 Wochen
About the Role
We're seeking a highly motivated and organized Collections Specialist to join our Lending Tribe at SumUp. As a key member of our team, you will play a crucial role in ensuring that our merchants have the necessary tools and information to repay us on time and in a fair and mutually beneficial manner.
Key Responsibilities
- Deliver exceptional customer service to our merchants, providing timely and effective support to resolve any financial difficulties they may be facing.
- Identify and implement arrears and debt management solutions, such as payment plans, to help merchants get back on track.
- Handle outbound collection calls, communicating solutions and options to merchants in a clear and concise manner.
- Collaborate with your team and other stakeholders to continuously improve our products and services, ensuring we provide the best possible experience for our merchants.
- Proactively identify opportunities for process improvements and provide feedback to the wider Lending Tribe.
Requirements
- Experience in outbound customer calls, with a proven track record of delivering excellent customer service.
- Strong analytical and investigation skills, with the ability to identify and implement effective solutions.
- Knowledge of compliance, risk, and support procedures, with a focus on ensuring a fair and mutually beneficial experience for our merchants.
- Excellent communication skills in English and German, with a minimum C1 level and strong business acumen.
- Patience, self-confidence, resilience, and a team player mindset, with a passion for delivering exceptional results.
Why Join SumUp?
- Be part of an international, highly motivated team with rapid decision-making processes.
- Enjoy great opportunities for development and growth within the Lending Tribe and wider business.
- Experience a strong sense of community, with regular team events and activities.
- Benefit from a comprehensive package of perks, including a corporate pension plan, BVG discounts, training budget, and more.
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