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Executive - Client Services Specialist

vor 2 Monaten


Hamburg, Hamburg, Deutschland VistaJet Vollzeit
Job Title: Executive - Client Services

VistaJet GmbH is a leading private aviation company that offers a unique portfolio of companies providing asset-light solutions to cover all key aspects of business aviation. As an Executive - Client Services, you will be part of the Client Services team, which is the first point of contact for all customers, dealing with all aspects of their travel experience.

Responsibilities:
  • Provide exceptional service to clients, ensuring that each flight is tailor-made to their needs.
  • Maintain an overview of all flights, observing any special restrictions or operational restrictions, and anticipate any issues or problems that could affect the customer experience.
  • Proactively communicate with clients on operational restrictions and seek suitable alternative options.
  • Maintain timely, factual, and accurate communication with clients on all aspects of their flight.
  • Strategic planning and coordination in cooperation with all departments of the Operational Control Center.
  • Monitor changes such as CTOT, Slots, diversion, and re-route or re-plan as necessary to achieve the best possible outcome for the client.
  • Take ownership of high-profile clients and flights, ensuring that these flights have the utmost priority and focus.
  • Independent processing of daily flights.
  • Organization of flight-related services and additional tasks as required.
Requirements:
  • Experience within a Business Aviation environment is preferred.
  • Proven customer service skills and the enthusiasm to provide exceptional service to all customers.
  • Ability to skillfully handle difficult and demanding situations while ensuring a seamless customer experience.
  • Proactive, service-driven, and a keen team player with excellent interpersonal skills.
  • Excellent English language skills, including advanced spelling and grammar.
  • Ability to maintain accuracy, a strong attention to detail, and deliver punctually even when working under pressure.

VistaJet offers a dynamic and challenging work environment with opportunities for growth and development. As an Executive - Client Services, you will be part of a team that is dedicated to providing exceptional service to our clients. If you are a motivated and customer-focused individual with a passion for business aviation, we encourage you to apply for this exciting opportunity.