Customer Service Specialist

vor 3 Wochen

Ludwigsburg, Baden-Württemberg, Deutschland Paper & Tea GmbH Vollzeit
Become a Customer Service Specialist at PAPER & TEA

PAPER & TEA is not just a retail entity; we are a community where individuals come together to explore and appreciate the finer aspects of life. Our commitment to quality and aesthetics drives us to deliver an extraordinary experience for our clientele.

If you possess a genuine passion for tea and enjoy acquiring new knowledge, your enthusiasm will undoubtedly resonate with our customers as you present them with premium teas and accessories. We seek individuals with a friendly demeanor who thrive on engaging with others and fostering meaningful conversations. Your PAPER & TEA Store should be a welcoming environment that sparks joy and inspiration, and creating this inviting atmosphere is a collective effort.

Key Responsibilities:
  • Act as a gracious host, utilizing your warm personality to enchant customers and immerse them in the PAPER & TEA lifestyle.
  • Provide personalized advice and sell a range of high-quality teas, accessories, and lifestyle products.
  • Organize and conduct tea tastings and events, serving as the face of the store.
  • Build and nurture community connections, recognizing the importance of an engaged clientele.
  • Share your extensive product knowledge with team members to enhance overall service.
  • Participate in ongoing training and development to become a tea expert within the PAPER & TEA environment.
Candidate Profile:
  • Previous experience in retail, hospitality, or lifestyle sectors is preferred.
  • A natural sales talent with an intuitive understanding of customer needs.
  • Empathetic, positive, and team-oriented personality with strong communication skills.
  • Attention to detail and a commitment to high service standards.
  • Alignment with the aesthetic and quality values of PAPER & TEA.
  • Eager to learn and share knowledge, enhancing skills through regular training.
  • Flexible availability for weekend shifts, with a preference for having 1-2 Saturdays off per month.
If this resonates with you, we invite you to submit your resume along with a cover letter. We look forward to connecting with you.

Why Choose Us?
  • Our culture emphasizes collaboration, proactive engagement, and mutual support.
  • We value time as a shared resource, fostering a friendly environment where ideas are exchanged and successes celebrated.
  • Our flat organizational structure promotes transparency, trust, and a culture of equality.
  • We are a diverse and open-minded team within a dynamic lifestyle brand, aiming to redefine industry standards.
  • Enjoy employee discounts, transportation benefits, contributions to retirement plans, and access to corporate perks.
About PAPER & TEA

Our brand transcends categorization. Through innovative and inspiring experiences, we redefine what a brand can embody. Internally, our culture is rooted in collaboration and appreciation, while externally, we strive to connect individuals and communities with warmth and joy. With over 35 locations across multiple countries and a dedicated team of more than 350 employees, we are committed to enriching lives through our unique offerings.

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