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Customer Service Specialist

vor 2 Monaten


Ludwigsburg, Baden-Württemberg, Deutschland Paper & Tea GmbH Vollzeit
Become a Customer Service Specialist at PAPER & TEA

PAPER & TEA is dedicated to creating spaces where individuals can connect and appreciate the finer aspects of life. We prioritize quality, aesthetics, and the goal of enhancing life experiences, aiming to provide our customers with a remarkable journey.

If you share our enthusiasm for tea and have a thirst for knowledge, your friendly demeanor will surely delight our customers with premium teas and accessories. We seek individuals with an approachable personality who enjoy engaging with others and sparking meaningful conversations. Your PAPER & TEA Store should radiate warmth and inspiration, a task that relies on the collaborative efforts of the entire team.

Key Responsibilities:
  • Act as a welcoming host/hostess, using your friendly and inviting nature to immerse customers in the PAPER & TEA lifestyle.
  • Provide personalized advice and sell high-quality teas, accessories, and lifestyle products.
  • Conduct enjoyable tea tastings and events, representing the store with enthusiasm.
  • Network effectively and appreciate the importance of a vibrant community.
  • Share your expertise with colleagues to foster a knowledgeable team.
  • Engage in tea training and professional development to enhance your skills at the PAPER & TEA Store.
Candidate Profile:
  • Experience in retail, hospitality, or lifestyle sectors.
  • A natural sales talent with an understanding of customer needs.
  • Empathetic, positive, and team-oriented with excellent communication skills.
  • Detail-oriented with a commitment to high service standards.
  • Alignment with the aesthetics and quality ethos of PAPER & TEA.
  • Eager to learn and share knowledge, continuously improving through training.
  • Flexible availability for weekend work, with a preference for 1-2 Saturdays off each month.
If you resonate with this description, we invite you to submit your resume along with a cover letter. We look forward to connecting with you.

Why Choose Us?
  • Our culture fosters co-creation, proactive engagement, and mutual support.
  • We value time as a shared resource, promoting collaboration and celebrating achievements together.
  • Our flat hierarchies and transparent communication create a trusting and inclusive environment.
  • We are a diverse, open-minded team in a dynamic lifestyle brand that seeks to redefine industry standards.
  • Enjoy employee discounts, transportation benefits, pension contributions, and a Corporate Benefits Program.
About PAPER & TEA

Our brand transcends categorization. Through innovative and inspiring experiences, we demonstrate the potential of a brand in today's world. Internally, our culture is rooted in collaboration, proactive initiatives, and collective appreciation. Externally, we aim to connect individuals and communities with warmth and joy, fostering a deeper understanding beyond mere consumption. With over 35 locations across multiple countries and a dedicated team, we strive to enrich lives globally.