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Data Access System Operations Engineer

vor 2 Monaten


Darmstadt, Hessen, Deutschland Serco Vollzeit
About the Role

Serco is a leading provider of space services, with a rich history of supporting space missions for national space agencies and the European Space Agency (ESA). We are seeking a highly skilled Data Access System Operations Engineer to join our team.

Key Responsibilities
  • Provide technical support to the user community on EUMETCast hardware and software installations/issues.
  • Develop and maintain technical and interface documentation.
  • Analyze data and systems to identify areas for improvement.
  • Monitor and report on operational performance, including the development and maintenance of tools for dissemination statistics generation and reporting.
  • Develop, test, and implement new configurations.
  • Create and maintain operational procedures and documentation.
  • Develop and deliver training materials to various audiences.
  • Investigate anomalies and perform first-line maintenance, including on-call support.
  • Coordinate with other service providers, external organizations, and partners.
  • Attend and take minutes of technical meetings.
  • Participate in formal reviews.
  • Coordinate DASO scheduling and planning.
  • Contribute to validation campaigns and support operations build-up and handover.
  • Take ownership of and become an expert on at least one Multi-Mission Data Access facility.
Requirements
  • University degree or equivalent in an engineering or relevant scientific discipline.
  • Demonstrated experience in software maintenance/development or the operation and maintenance of real-time, complex, 24/7 communications or command and control systems.
  • At least 3 years of demonstrated experience in software maintenance.
  • At least 3 years experience in basic system administration, including configuration, installation, and Shell scripting for Linux and Windows.
  • Demonstrated experience in major Linux distributions and Windows (Windows 10 or later) as a user.
  • Computer analysis skills, including analysis of events and logs.
  • Presentation skills and familiarity with Office 365, Teams, and Confluence.
  • Familiarity with the concepts of configuration control.
  • Familiarity with issue tracking tools (e.g. JIRA).
  • Able to conduct all activities in an orderly and disciplined manner, and is able to work under pressure with minimum supervision.
  • Comfortable with working in a diverse and multinational team environment.
  • Proficient in the English language, both written and spoken.
  • Knowledge of another EU member state language is an asset.
  • Candidates must be eligible to work in the EU.
Nice to Have
  • Familiarity with satellite system ground segment operations.
  • Demonstrated experience in major Linux distributions and Windows (Windows 10 or later) as a user.
What We Offer
  • Relocation allowance, including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing.
  • Hybrid working model.
  • 50% subvention on Deutschland ticket.
  • Gym membership discount.
  • Participation in pension and health schemes.
  • 30 days of holiday.
About Serco

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe. We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.