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Customer Service Associate
vor 2 Monaten
Join the esteemed team at Porsche Zentrum Mannheim as a Service Coordinator, where your role will be pivotal in delivering exceptional customer experiences. If you possess a strong background in customer service and have a keen interest in the automotive sector, this position may be ideal for you.
Key Responsibilities:- Greet clients upon arrival and guide them to the appropriate personnel
- Provide assistance to waiting clients, offering information and refreshments
- Schedule service appointments and manage customer mobility options
- Oversee workshop scheduling
- Process cash transactions and handle general correspondence for the service department
- Manage incoming phone inquiries
- Support projects assigned by the After Sales Manager or Service Advisor
- Completed vocational training with a focus on technical knowledge
- Proficient in Microsoft Office Suite
- Previous experience in front office roles or direct customer interaction within the automotive industry
- Excellent communication skills with a customer-focused approach
- Enthusiastic, self-reliant, and service-oriented
- Ability to thrive in a dynamic and fast-paced environment
As part of our team, you can look forward to:
- Diverse and challenging responsibilities
- Opportunities for ongoing professional development
- Competitive remuneration
- Health insurance coverage
- Subsidized company bicycle program
- Pension plan
- Employee perks
- Modern work environment
- Supportive and skilled colleagues
