Aktuelle Jobs im Zusammenhang mit Senior Program Manager, EU Customer Experience - Berlin, Berlin - Amazon CS Berlin GmbH - C25

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    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team.Key Responsibilities:Drive a high-visibility Customer Service Voice of Customers (VOC) program...

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  • Senior Program Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program...

  • Senior Program Manager

    vor 4 Wochen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program...

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    vor 1 Monat

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    About the RoleAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers program that will directly impact the EU customer...

  • Senior Program Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    About the RoleAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team, responsible for driving a high-visibility Customer Service Voice of Customers program that will directly impact the EU customer...

  • Senior Program Manager

    vor 1 Monat

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team.Key Responsibilities:Define the direction for the program and gain consensus and clear...

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    vor 1 Monat

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team.Key Responsibilities:Define the direction for the program and gain consensus and clear...

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    vor 2 Wochen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    About the RoleWe are seeking an experienced Senior Program Manager to join our European Customer Service team at Amazon CS Berlin GmbH - C25. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key ResponsibilitiesDefine the...

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    Vor 7 Tagen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

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  • Senior Program Manager

    vor 1 Woche

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAbout the Role: We are seeking an experienced Senior Program Manager to join our European Customer Service team at Amazon CS Berlin GmbH - C25.Key Responsibilities:* Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer...

  • Senior Program Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team.Key Responsibilities:Define the direction for the program and gain consensus and clear...

  • Senior Program Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Job Title: Senior Program Manager - EU Customer ExperienceAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team in Berlin, Germany. The successful candidate will be a key member of the European Customer Service team.Key Responsibilities:Define the direction for the program and gain consensus and clear...

  • Senior Program Manager

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Program Manager for European Customer ServiceAmazon CS Berlin GmbH - C25 is seeking an experienced Program Manager to join our European Customer Service team. The successful candidate will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.Key Responsibilities...

  • Senior Program Manager

    vor 2 Monaten

    Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit

    Senior Program Manager - Customer ExperienceAmazon CS Berlin GmbH - C25 is seeking a skilled Senior Program Manager to join their team in Europe. The ideal candidate will play a crucial role in enhancing the customer experience through a Voice of Customers (VOC) program.The successful applicant must have a strong background in managing complex expansion...

Senior Program Manager, EU Customer Experience

vor 2 Monaten

Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 Vollzeit
About the Role

Amazon CS Berlin GmbH - C25 is seeking an experienced Senior Program Manager to join our European Customer Service team. As a key member of our team, you will be responsible for driving a high-visibility Customer Service Voice of Customers (VOC) program that will directly impact the EU customer experience.

Key Responsibilities
  • Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
  • Interact with cross-disciplinary and cross-functional teams like Customer Service Operations, Retail, Seller Services, and Transportation, software development and IT to design the program's standard operational procedures, processes and technical requirements.
  • Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
  • Schedule, secure resources and manage cross-functional teams to deliver to these projects.
  • Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
  • Monitor the program's overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
  • Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
  • Expert stakeholder management and relationship building skills.
  • Provide program progress reporting on a regular basis.
  • Where applicable, manage and oversee third-party contributions to the program.
  • End-to-end responsibility for the program's execution and success.
Requirements
  • Experience in program or project management.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience leading process improvements.
Preferred Qualifications
  • Experience in the customer service sector or in the area of retail.
Work Location

We are open to hiring candidates to work out of one of the following locations:

  • Berlin, BE, DEU