Infrastructure Specialist
Vor 6 Tagen
About PHOENIX International Holdings GmbH
PHOENIX International Holdings GmbH is a leading pharmaceutical company in Europe, providing high-quality healthcare products and services to millions of patients across 29 countries. We are a dynamic and growing organization, committed to innovation and excellence in all aspects of our business.
Job Summary
We are seeking an experienced Infrastructure Specialist to join our Competence Centre IT & Digital team. As an Infrastructure Specialist, you will be responsible for coordinating and managing external service providers, classifying and qualifying incoming tickets, and monitoring and optimizing provider performance.
Key Responsibilities
- Coordinate and manage external service providers to ensure high-quality services and optimal performance.
- Classify, qualify, and process incoming tickets in the 2nd Level Infrastructure Support area, primarily in the UCC (Teams and contact center) and Microsoft Exchange environments.
- Monitor and optimize provider performance based on key performance indicators and service request and incident throughput.
- Participate in regular meetings with our service providers to ensure effective communication and collaboration.
- Maintain and troubleshoot central infrastructure and operating system-related applications for 27 countries in Europe.
Requirements
- Experience in managing Windows Servers, network components, and Exchange.
- Strong knowledge and understanding of various IT systems.
- Knowledge of collaboration application administration, such as Teams and Microsoft Exchange, is an asset.
- Excellent communication skills and ability to work in an international team with predominantly English-speaking colleagues.
What We Offer
- A stable and secure work environment with a growing company.
- A competitive salary and benefits package, including 13 months' pay, holiday pay, and 30 days' annual leave.
- Flexible working hours and mobile office options.
- Opportunities for career growth and professional development within the PHOENIX Group.
- A comprehensive training program and access to the PHOENIX Lernwelt learning platform.
- A dynamic and collaborative work environment with regular team-building events.
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