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Infrastructure Specialist
vor 2 Monaten
About PHOENIX International Holdings GmbH
PHOENIX International Holdings GmbH is a leading pharmaceutical company in Europe, providing high-quality healthcare products and services to millions of patients across 29 countries. We are a dynamic and growing organization, committed to innovation and excellence in all aspects of our business.
Job Summary
We are seeking an experienced Infrastructure Specialist to join our Competence Centre IT & Digital team. As an Infrastructure Specialist, you will be responsible for coordinating and managing external service providers, classifying and qualifying incoming tickets, and monitoring and optimizing provider performance.
Key Responsibilities
- Coordinate and manage external service providers to ensure seamless delivery of IT services
- Classify and qualify incoming tickets in the 2nd Level Infrastructure Support area, primarily in the UCC (Teams and contact center) and Microsoft Exchange environments
- Monitor and optimize provider performance based on key performance indicators and service request and incident throughput
- Participate in regular meetings with service providers to ensure alignment and effective communication
- Maintain and troubleshoot central infrastructure and operating system-related applications for 27 European countries
Requirements
- Experience in managing Windows Servers, network components, and Exchange
- Strong knowledge and understanding of various IT systems
- Knowledge of collaboration application administration, such as Teams and Microsoft Exchange, is an asset
- Excellent communication skills and ability to work in a multicultural team environment
What We Offer
- A dynamic and growing company with opportunities for career advancement
- A comprehensive benefits package, including a competitive salary, 13 months' pay, and 30 days' annual leave
- A flexible work environment with mobile office and flexible working hours
- Professional development opportunities through our exclusive learning platform
- A collaborative and inclusive team culture with regular team-building events
