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Operations Manager for Professional Services

vor 3 Monaten


Munich, Bayern, Deutschland AVOMIND Vollzeit
Position Overview:
Our client, AVOMIND, is seeking a seasoned Operations Manager specializing in Professional Services to enhance their operational framework.

Key Responsibilities:
Strategic Operations Leadership
  • Deliver strategic oversight in planning, executing, and refining daily operations to meet organizational objectives.
  • Engage with department leaders to ensure cohesive communication and alignment across functions, supporting overall business achievements.
Process Optimization
  • Manage and refine internal workflows to boost efficiency, minimize operational expenses, and elevate organizational effectiveness.
  • Identify improvement opportunities and implement streamlined procedures to enhance operational performance.
  • Facilitate change management initiatives within the team.
Billing and Invoicing Oversight
  • Supervise the billing and invoicing operations, ensuring precision and compliance with established protocols.
  • Collaborate with finance and client-facing teams to address billing inquiries and discrepancies.
  • Enhance billing processes to improve efficiency and reduce inaccuracies.
PSA Tool Management
  • Administer the PSA Tool, ensuring its alignment with team operations. Customize and optimize the tool for improved project management and resource allocation.
  • Maintain data integrity and security within the PSA Tool, continuously optimizing it for enhanced efficiency.
  • Manage integrations with other tools to create a cohesive operational environment.
Team Leadership and Development
  • Inspire and lead a team of operations professionals, fostering a collaborative and results-oriented culture.
  • Provide mentorship and support for team members' professional growth within the organization.
Resource Management
  • Effectively allocate delivery resources in consultation with department heads.
  • Monitor and analyze resource utilization metrics to make informed decisions that optimize team performance.
Performance Monitoring
  • Establish and track key performance indicators (KPIs) to assess operational success and implement strategies to address any discrepancies.
  • Develop regular reporting mechanisms to provide insights into operational performance.
Continuous Improvement
  • Promote a culture of continuous improvement and innovation within the operations team.
  • Identify opportunities for process enhancements and efficiency gains, driving initiatives for positive change.
Candidate Profile:
  • Exceptional communication skills with the ability to convey ideas clearly.
  • Team-oriented with a collaborative mindset.
  • Strong organizational skills and attention to detail.
  • Proven problem-solving abilities with a strategic approach.
  • Resilient and adaptable in a dynamic work environment.
Qualifications:
  • Fluency in German, both written and verbal, is essential.
  • Minimum of 7 years of experience in an operations management role within the professional services sector.
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Demonstrated success in leading high-performing teams.
  • Strong analytical skills with a focus on detail.