Field Quality Assurance Specialist

vor 4 Wochen

Freising, Bayern, Deutschland Texas Instruments Vollzeit

About the Role

As a Field Quality Engineer, you will be responsible for managing the customer product return process for quality and reliability issues in the EMEIA region. You will be the primary interface to customers and will interact with TI product lines, manufacturing sites, and central quality organizations on a daily basis. You will be part of a diverse and experienced team of Field Quality and Field Quality Application Engineers.

Main Responsibilities:

  • Manage the customer product return process for quality and reliability issues, reviewing, triaging, and closing customer returns efficiently.
  • Lead problem resolution and interface with TI's business units and manufacturing sites to ensure that products meet or exceed TI's quality and reliability standards.
  • Provide support to understand and clarify device quality issues in customer's applications.
  • Manage automotive, industrial, and consumer quality performance expectations.
  • Drive quality improvement through learning from customer issues and scorecards.
  • Conduct data analysis to identify emerging quality issues, use, and help to develop automated reporting tools for cross-functional communication.
  • Prioritize and communicate TI Values & Culture and reflect them in front of customers.

Requirements:

  • Master's degree in Electronics, Physics, or equivalent.

Preferred Qualifications:

  • Technical knowledge of semiconductor technologies, products, and failure analysis.
  • Excellent communication and customer interaction skills.
  • Project management skills – able to balance priorities efficiently.
  • Strong analytical mindset (data analyst) and scripting knowledge.
  • Structured and independent work style and comfortable making decisions.
  • High sense of ownership and problem-solving attitude.
  • Knowledge of programming languages such as Python, Java, C++ or similar – as a plus.
  • Fluent in English.

Our Offer:

  • Benefit from a competitive salary, yearly profit sharing (dependent on company success), flexible working hours, the ability to work from home, an unlimited contract from the beginning, and many additional benefits.
  • Join an international work environment where your ideas count and where you can thrive in a diverse culture.
  • Explore a world of opportunities for your personal and professional development.

Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.

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