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Client Success Specialist
vor 3 Monaten
Become a vital part of RealAdvisor, an innovative real estate platform that engages millions of users each year. Our mission is to transform the real estate landscape by promoting transparency and efficiency. Our comprehensive interface effectively links buyers, sellers, and real estate professionals. Join us in our endeavor to enhance the real estate experience by empowering buyers and sellers to make informed choices, while enabling agents to expand their businesses more successfully.
Who You Are
- You are dedicated to ensuring client satisfaction and possess outstanding communication abilities.
- You have a natural curiosity, a talent for sales, and flourish in a dynamic startup atmosphere.
- You are driven, looking for clear rewards, and appreciate prompt feedback on your performance.
Your Responsibilities
As a Client Success Specialist, your role will include:
- Acting as the main point of contact for our independent brokers, providing assistance in their daily engagements with real estate buyers and sellers.
- Facilitating the onboarding process for new clients to our platform, which includes helping them establish their profiles and explaining the functionalities of the RealAdvisor platform.
- Collaborating with the sales team to ensure a seamless transition from the sales phase to new client integration.
- Maintaining ongoing communication with clients to guarantee long-term success and contract renewals.
- Providing basic technical and billing support as needed.
Qualifications
- Exceptional written and verbal communication skills in German and English; proficiency in Swiss-German is a plus.
- Strong phone presence and ability to remain composed.
- Outstanding organizational and self-management skills.
- Familiarity with technology tools and a readiness to learn swiftly.
Why Choose RealAdvisor?
- An exciting opportunity to thrive in a rapidly growing startup environment.
- Be part of a team that is shaping the future of the organization.
- Enjoy the flexibility and balance of a remote, freelance role.
- Experience an international and inclusive workplace culture.
