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German Technical Support Specialist in Greece

vor 2 Monaten


Berlin, Berlin, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is actively looking for a German Speaking Technical Support Specialist for a distinguished organization that offers an exciting opportunity for complete relocation assistance to Greece. This position enables you to deliver outstanding technical assistance to German-speaking clients while enjoying the stunning landscapes and rich culture of Greece.

As a Technical Support Agent, your primary responsibilities will include aiding customers with technical challenges. You will ensure exceptional service, diagnose issues, and provide timely resolutions to customer queries.

This role presents the opportunity to collaborate with a vibrant and supportive team in a dynamic setting. By becoming part of our client's workforce, you will enhance your technical expertise, support innovative products, and significantly contribute to customer satisfaction.

Key Responsibilities
  • Deliver technical assistance to customers who speak German
  • Diagnose and resolve customer inquiries efficiently
  • Support clients with technical challenges, installations, and configurations
  • Ensure customer satisfaction through effective communication and resolution of issues
  • Work alongside internal teams to escalate and resolve complex problems
  • Maintain comprehensive and accurate records of customer interactions
  • Stay informed about the latest technological advancements and product information
  • Follow company protocols, processes, and guidelines

Qualifications

  • Proficiency in both German and English, written and spoken
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Customer-oriented approach with a commitment to outstanding service
  • Previous experience in technical support or a similar role
  • Skilled in using computer systems and software applications
  • Able to thrive in a collaborative team environment
  • Detail-oriented with the ability to manage multiple tasks
  • Possession of a valid EU passport or ID

Perks

  • Comprehensive Private Health Insurance
  • Opportunities for Training & Development
  • Performance-Based Bonuses
  • Two Additional Salaries Annually
  • Fully Funded Training Programs
  • Competitive Salary Package
  • Complete Relocation Support (including flight, transfer, and accommodation)