Data Centre Technician

vor 4 Wochen

Frankfurt am Main, Hessen, Deutschland Oracle Vollzeit
About the Role

We are seeking a highly skilled Data Centre Technician to join our team at Oracle. As a technical liaison between our technology teams and the Data Centre Environment, you will be responsible for troubleshooting and resolving complex infrastructure issues.

Key Responsibilities
  • Act as a subject matter expert (SME) liaison to other technical teams and non-technical teams, providing technical solutions to internal customer problems in a timely manner.
  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.
  • System board level repair and fault diagnosis to service level agreements (SLAs).
  • Planning and commissioning new rack positions, and involvement with the design and commissioning of new whitespaces.
  • Structured cabling installation is a significant part of this position.
  • Keep up with the latest technologies and apply them appropriately.
  • Adhere to defined health and safety processes at all times.
  • Work as part of a multi-disciplinary team without friction.
Requirements
  • Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
  • Minimum 3 years of experience in IT infrastructure support and server administration in a mid-sized environment server systems.
  • Minimum 3 years of experience in data centre M&E equipment.
  • Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
  • Experience working in a mission-critical operations environment.
  • The position has a physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations.
  • Ability to speak confidently and communicate clearly in a virtual environment.
  • Strong adherence to process and being a process champion, including drafting new processes or challenging shortcomings in existing ones.
  • Excellent communication skills (oral and written) and ability to interact professionally with a diverse group of customers and staff.
  • Experience providing client-facing, direct customer support and service.
  • Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
  • Highly service-oriented, reliable, responsible, self-motivated.
Preferred Qualifications
  • Thorough understanding of data centre design, including electrical and cooling plant and operation thereof.
  • Airflow management (hot aisle, cold aisle, containment).
  • Rack and stack equipment including commissioning of new racks.
  • Strong structured cabling skills on fibre and copper (looming, term, and test).
  • Systems administration (Linux and/or Windows Servers).
  • Hardware repair, diagnosis, and break/fix.
  • Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
  • IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
  • Base Operating System Installs and Configuration.
  • Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, etc.

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