Aktuelle Jobs im Zusammenhang mit Department Head at Balenciaga - Hamburg, Hamburg - Balenciaga Germany GmbH

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    Vor 5 Tagen


    Hamburg, Hamburg, Deutschland Balenciaga Germany GmbH Vollzeit

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Department Head at Balenciaga

vor 2 Monaten


Hamburg, Hamburg, Deutschland Balenciaga Germany GmbH Vollzeit

Position Overview

Balenciaga Department Head

We are currently in search of a Department Head who will report directly to the Store Manager for our establishment.

Your Role

The Department Head is responsible for fostering a client-centric approach within their teams to ensure the achievement of both quantitative and qualitative objectives set for the department. Acting as a brand ambassador, they will proactively engage in sales strategies aligned with the directives established by the Store Director. They will play a crucial role in the development of their team by leading, inspiring, and coaching members to meet their targets.

Key Responsibilities

Business Growth:

Implement strategic action plans in collaboration with HQ and the Store Director, ensuring consistent follow-up. Regularly assess business performance using corporate reports. Set specific quantitative and qualitative objectives for the department team(s). Provide high-quality feedback and reporting to the Store Manager or team. Cultivate relationships with Inventory and Buying stakeholders to communicate needs effectively. Monitor the competitive landscape and local market trends. Keep the store team updated on overall Store performance.

Team Leadership and Development:

Foster a positive work environment that aligns with Balenciaga's values. Collaborate with Recruitment and HR to attract, recruit, and retain top talent. Inspire and challenge the team to achieve business results and enhance job satisfaction. Assist the Store Manager in building a motivated and knowledgeable team in the fashion and luxury sectors.

Brand Advocacy:

Serve as a Balenciaga Ambassador, promoting the brand culture both internally and externally. Ensure the Balenciaga Signature and Client experience are consistently delivered. Manage the recruitment and retention of clients across various engagement levels.

Operational Excellence:

Ensure compliance with legal, safety, security, and internal guidelines. Plan team schedules on a weekly and monthly basis, communicating these to the Store Manager. Continuously evaluate and enhance current processes for efficiency.

Performance Indicators (KPIs):

Business: sales density, conversion rate, units per transaction, cross-selling rate, total transactions. Team: sales productivity, training completion rates, turnover rates, absence levels. Client: local retention rates, customer engagement scores, recruitment rates, regained clients, prospects, retention rates. Process: CRM, omnichannel strategies, back-office operations.

Ideal Candidate Profile

Commitment to participating in innovative projects. Strong understanding of product trends and market dynamics. Previous experience in a managerial role. Significant background in the luxury sector with a client portfolio. Client-centric mindset focused on engagement and loyalty. Strong organizational skills with the ability to prioritize tasks effectively. Adaptable, open-minded, and curious. High level of availability and responsiveness. Excellent interpersonal communication skills. Positive attitude with a desire for continuous learning and improvement. Proficient in digital tools and platforms. Fluent in English and German.

Why Choose Balenciaga?

This role presents an exceptional opportunity to contribute to the growth of Balenciaga within a global luxury group, offering numerous avenues for professional development.

Balenciaga is dedicated to supporting your career advancement within the organization and the broader Kering group. We empower leaders to cultivate high-performing teams that excel in execution, guiding every employee to realize their full potential in a dynamic and rewarding work environment.

Commitment to Diversity

Balenciaga is committed to fostering a diverse workforce. We believe that diversity enriches our workplace and enhances the client experience. As an Equal Opportunity Employer, we welcome all applications and select candidates based on their competencies and alignment with our brand values. We prioritize setting individuals up for success, and our interview process includes discussions on how to thrive within our company.

Job Type

Regular

Schedule

Full time

Organization

Balenciaga Germany GmbH