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Marketing Operations Specialist

vor 2 Monaten


Berlin, Berlin, Deutschland Audible Vollzeit
About This Role

We are seeking a skilled Marketing Operations Specialist to join our Global Marketing Operations team at Audible. As a key member of our team, you will play a critical role in executing promotions that drive customer acquisition and member retention.

You will have the opportunity to work closely with global marketers to develop innovative customer-focused programs that deepen member relationships and enhance our acquisition efforts.

This is a fixed-term contract position for 18 months.

About You

We are looking for a creative problem solver who can partner closely with business owners to support their marketing strategies. You will thrive in a fast-changing, collaborative environment where people are enthusiastic, customer-obsessed, and technically savvy.

As a Marketing Operations Specialist, you will be responsible for managing end-to-end workflow for promotion production requests, providing tactical guidance on promotions to business stakeholders, and serving as an internal subject matter expert on tools used to build and deploy offers.

Key Responsibilities
  • Manage end-to-end workflow for promotion production requests, including marketer requests, prioritization, and compliance with SLAs.
  • Provide tactical guidance on promotions to business stakeholders and serve as an internal subject matter expert on tools used to build and deploy offers.
  • Partner with QA teams in Marketing Ops and Technology to ensure that promotions are properly configured and that the supporting customer experience (marketing landing pages and redemption flow) function as intended.
  • Work with Customer Care, Marketing, and Technology to address promotions-related escalations and ensure support requests and customer mitigation are addressed in a timely manner.