Service Technology Consultant
Vor 6 Tagen
**About NI**
NI is a leading company in the field of technology solutions, providing expert guidance and support to our clients to improve their service delivery.
**Job Summary**
We are seeking a highly skilled Service Technology Consultant to join our team. The ideal candidate will have experience in both customer service and technology, with a strong understanding of how to integrate the two.
**Key Responsibilities:**
- Provide expert guidance and support to clients on the use of our technology solutions.
- Design and implement simulation of failure situations for analysis and improvement.
- Collaborate with clients to understand their needs in automated testing and customize technology solutions to meet those needs.
- Monitor and evaluate the effectiveness of our technology solutions and make recommendations for further improvement.
- Provide training and support to clients on the use of technology solutions.
- Stay up-to-date with emerging technologies and customer service trends to ensure clients remain competitive.
**Qualifications:**
- Master's or diploma degree in engineering, informatics, or a related field.
- Experience in customer service or a related field.
- Advanced English and German language skills (B2/C1).
- 3+ years of experience with technology solutions, electrical and mechanical plant design, and automation tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
**What We Offer:**
- International working area with a good team spirit.
- Flexible working hours and home office opportunity.
- Opportunities to maintain health, including corporate gym, weekly fruit day, farmers market, and medical screening.
- Cafeteria with multiple selectable options.
- Supportive atmosphere, team buildings, and other company events.
- NI discounts on gyms, bookstores, restaurants, and more.
- Yearly Appreciation week with fun, educational, and health-related programs.
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