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Senior IT Workplace Manager

vor 1 Monat


Berlin, Berlin, Deutschland dentolo Deutschland GmbH Vollzeit
About dentolo

We're a company that creates solutions tailored to individual needs. Founded in 2015, we build and operate holistic insurance solutions centered around our customers. Our approach is based on conversations with customers, teams, and market specialists. We believe in offering a solution for everyone's unique needs, so they and their loved ones can be more carefree. Our solutions are built through collaboration and a customer-obsessed mindset.

Our Mission

We're looking for a motivated and driven Senior IT Manager to join our IT Team. This role is crucial as we expand our offerings and capabilities, redefine our tech stack, and optimize for maximum growth, scalability, and efficiency.

Your Role in the Team
  • Oversee IT Workplace, focusing on managing and resolving complex 1st and 2nd level service/support requests.
  • Lead efforts to drive automation and continuous improvement of IT processes, including the implementation of new workflows.
  • Manage incident and service management processes to minimize disruption and ensure smooth IT operations.
  • Develop, deliver, and manage training programs and educational materials to enhance employees' IT proficiency.
  • Contribute to and manage IT projects aimed at further improving employee enablement and overall IT infrastructure.
Requirements
  • Hands-on experience in IT operations, particularly within workplace IT, including managing end-user devices, IT service desks, and infrastructure support.
  • Demonstrated experience in streamlining IT processes and implementing automation solutions to improve efficiency and reduce manual workloads. Experience with service management tools like Jira Service Management or automation platforms is crucial.
  • A solid background in managing IT incidents and service requests, maintaining high service levels, and ensuring minimal disruption to business operations. Familiarity with ITSM (IT Service Management) tools, such as Jira Service Management or ServiceNow, is highly desirable.
  • Experience in leading IT projects from conception to implementation, ensuring they are delivered on time, within scope, and within budget. Familiarity with Agile or other project management methodologies is a plus.
  • Strong expertise with Atlassian tools (Jira Service Management, Confluence, Opsgenie), Google Workspace, Slack, Okta (or similar), and Mobile Device Management (MDM) systems such as Jamf, Kandji, and Intune.
  • A proactive, solution-focused mindset with the ability to work independently and prevent future IT issues before they arise.
  • Strong analytical skills to diagnose and resolve complex IT issues, ensuring smooth IT operations.
  • Excellent written and verbal communication skills for interacting effectively with both technical and non-technical stakeholders.
  • You are fluent in both German and English.
Preferred Qualifications
  • Experience with automation tools like Zapier, N8N, and Make to drive process efficiencies.
  • French language skills.
Your Team
  • IT Team Lead
  • 2 Full-time IT Workplace Managers
  • as well as working closely with 1 IT Security Lead, People Team, Automation Specialists
Why dentolo?

We offer a range of benefits, including an attractive fixed salary, staggered vacation days, and the option to work remotely or hybrid in our Berlin office. We also provide training budget, regular feedback, and a friendly, safe, and welcoming environment for all our team members.