IT Service Engineer in Field Operations

vor 3 Monaten


Göppingen, Baden-Württemberg, Deutschland CANCOM Vollzeit

IT Support Engineer

As an IT Support Engineer, you will play a crucial role in ensuring customer satisfaction through effective technical assistance. Your responsibilities will include:

  • Comprehensive Support: Providing first and second level assistance for customer inquiries, order processing, and service-related issues.
  • Helpdesk Operations: Offering support via user helpdesk and telephone communication to resolve client concerns.
  • Complex Problem Resolution: Addressing intricate technical challenges and fulfilling specific client requirements.
  • Documentation: Maintaining detailed records of all customer interactions and resolutions.
  • Hardware Management: Installing and servicing a variety of IT equipment, including laptops, desktops, and printers.
  • Client Management: Overseeing client systems and ensuring proper installation procedures are followed.
  • Process Improvement: Collaborating with team members to enhance service delivery processes.
  • Quality Assurance: Upholding high standards of service quality in all interactions.

Your expertise will contribute significantly to the operational success of CANCOM, ensuring that our clients receive the highest level of support and service.



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