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IT Business Partner

vor 2 Monaten


Ettlingen, Baden-Württemberg, Deutschland Bruker Vollzeit

About Bruker

Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences. As a company, we strive to empower scientists to study living things and substances at the molecular, cellular and microscopic levels.

We work closely with our customers to drive innovation, productivity and customer success in molecular research in life sciences, pharmaceutical applications, microscopy, nano-analysis and industrial applications.

Our team of over 8,500 employees across more than 90 locations on all continents is dedicated to providing solutions to these challenges. We continue to expand our product and solution offerings, our broad installed base and our reputation with customers.

About the Role

We are seeking an experienced IT Demand Manager to join our team. As an IT Demand Manager, you will be responsible for acting as the primary IT contact for all related IT topics within the global IT organization.

You will foster dialog with the business to improve IT support for transformations and upcoming changes. You will provide overall direction, guidance and definition of IT architecture to effectively support business strategy.

Responsibilities

  • Act as primary IT contact for all related IT topics within the global IT organization.
  • Foster dialog with the business to improve IT support for transformations and upcoming changes.
  • Provide overall direction, guidance and definition of IT architecture to effectively support business strategy.
  • Strive to understand business challenges, customer priorities and competitive issues.
  • Enable the business to achieve their objectives through the effective use of technology.
  • Consult and leverage existing solutions.
  • Maintain the demand pipeline and act as primary partner for the business functions to capture, structure, align and plan business demand and match this demand with the IT supply functions' capacity.
  • Adhere to the IT demand process and capturing and prioritization of the demand towards IT and regular alignment and prioritization of demand.
  • Develop and maintain strong and productive relationships with business leaders associated to a particular group/division or line of service using a variety of methods.
  • Conduct needs analysis, organizational readiness assessments, and impact analysis on business requests to identify opportunities to link programs, processes, and systems throughout the organization to achieve optimal efficiency.
  • Collaborate closely with Capacity Management and ensuring that the service provider provides sufficient capacity to meet demand.
  • Understand need for thorough demand evaluation and its consequences to follow-on projects.
  • Collaborate with other IT Business Partners to develop strategies to align business groups where appropriate.
  • Facilitate regular communication channels and forums to align on planned activities in the day to day operations between business units and IT Services as well as reviews on IT performance and incidents.
  • Contribute to establish procedures, and oversight management model required to ensure optimum demand collection, translation and forecasting of IT demand.
  • Manage, lead and coach new business requests, changes and optimization to the current Business Application Landscape, in respect to global Bruker IT policies.
  • Maintain demand portfolio in collaboration with other Bruker IT team members.
  • Conduct regular reports on Demand Management KPIs.

Qualifications

  • University degree in Business Administration, Computer Sciences or comparable qualification.
  • Experienced leader with very good social/collaboration skills and experience in matrix organization.
  • Experience as demand manager for any IT related topics (at least 3 years).
  • English language (C1) and German language (C2).
  • Other languages nice to have (French).
  • Alternatively, experience as a project team member, particularly for implementation of Business Applications and on large scale IT/Business projects.
  • Customer focus and service management attitude with a problem-solving attitude.
  • Team-oriented collaboration and good communication and presentation skills.
  • Effective at interacting with IT staff, Business Staff and Senior Management.
  • Knowledge of ERP functionality.
  • Solid technical IT know how across ERP, Subsystems (CRM), Hardware, Software, Network etc.
  • Good understanding on information security and data privacy aspects and impacts of cloud applications.

Nice to Have

  • Experience with different cultures in Europe, North America and Asia.
  • Validation Experience.