Technical Service Specialist

vor 3 Monaten

Plattling, Bayern, Deutschland CSA Group Vollzeit

Employment Status:

Permanent

Hours Type:

Full-time

We need you to help us build a world-class team
CSA Group is driven by a vision: to make the world a better, safer, and more sustainable place. This ideal has been at the core of our mission since 1919, when we developed our first engineering standard for railway bridges. Nearly 100 years later, CSA Group has over 3,500 standards, codes, and related products.

Headquartered in Canada, CSA Group operates globally with more than 30 laboratories and offices across Europe, Asia, and North America. We provide testing, inspection, and certification services for a wide range of products—from household items to advanced technologies—to ensure they meet stringent safety, performance, and environmental impact requirements.

Our employees take pride in knowing their work positively impacts people's lives. We seek individuals like you to continue our mission in this regard.

Job Summary:

The Field Service Representative is responsible for upholding the integrity of the CSA registered mark by performing factory inspections and ensuring ongoing compliance of products displaying the CSA Mark.

Your responsibilities include:


• Conducting factory inspections at CSA authorized facilities (both remote and on-site).


• Selecting representative product samples for auditing; assessing compliance with all relevant standards and certification reports; reviewing quality control and testing documentation.


• Preparing Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings according to established procedures and work instructions.

• Reviewing previous FIRs to verify if past deviations have been addressed. Under supervision, determining satisfactory corrective actions and timelines for implementation; assessing if non-compliance warrants halting shipments, re-investigation, or removal of the CSA mark and taking appropriate measures.


• Maintaining communication with clients through follow-ups, providing information, and addressing inquiries. Staying informed about new services available and communicating these to clients as necessary, assisting them with updates to their records (address, company name, etc.) with CSA.

What we expect:


• Degree in Electrical, Mechanical, or Chemical Engineering or an Associate's Degree

• Licensed Electrician with relevant experience

• Bachelor's Degree in Engineering

• 5-7 years of experience (industry-related experience is an asset)

• Ability to work independently and remotely (Home office)

• Strong and effective communication skills

• Excellent conflict resolution skills to manage challenging situations

• Proficiency in reading and interpreting engineering drawings and test data

• Computer skills (word processing, email)

• Experience with calibrated measurement instruments, high voltage testing equipment, and hand tools

• Ability to manage multiple inspection files and adapt to changing schedules and deadlines with supervision


• Familiarity with laboratory instrumentation and general laboratory procedures as they relate to factory inspections


• Good communication skills in German and English (oral and written); knowledge of an additional European language (e.g., French or Italian) is welcome


• Willingness to travel as required and/or on short notice. This position requires approximately 75% travel.


• Candidates from the greater Frankfurt area are encouraged to apply.

What we offer:


• An engaging and diverse role

• Opportunities for remote work and flexible hours

• Fitness and health programs to promote a balanced work routine

• Company pension scheme

• Bike leasing options

• Permanent employment and job security for the future

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